Ratings based on 274 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Wotif
Comment from Hotel Management
Apr. 5, 2024 by Bastian Schluter, Hotel Management
Dear John,Thank you for taking the time to share your feedback with us.If you would be willing to provide further details about your stay, please feel free to contact us directly. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Thank you once again for your feedback, and we look forward to the possibility of hosting you again soon.
by A traveller
Posted Feb. 25, 2024 on Hotels
Hotel handy to everything, very comfortable bed, staff were excellent, & private smoking area outside
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Shona,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel convenient, comfortable, and with excellent staff. It's great to know that our efforts to provide a pleasant experience did not go unnoticed. We're also pleased that you appreciated our private smoking area. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,
by A traveller
Posted Feb. 16, 2024 on Wotif
What we did not like was stains on sliding door curtains and sliding door did not open lock is damaged also bedroom no air conditioning no fan very stuffy apart from that it was excellent
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Ralph,Thank you for sharing your feedback with us. We're glad to hear that overall you found your stay to be excellent. However, we're sorry to learn about the issues you encountered with the sliding door and curtains as well as the lack of air conditioning or a fan in the bedroom. Your comments are valuable to us, and we'll address these matters promptly to ensure a more comfortable experience for our guests in the future. If you have any further details or suggestions, we'd appreciate hearing them. We hope to have the opportunity to welcome you back for an even better stay next time.Best regards,
by A traveller
Posted Feb. 13, 2024 on Lastminute
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Helen,Thank you for taking the time to share your feedback with us, although we're disappointed to learn that your experience fell short of expectations. Your satisfaction is our priority, and we're eager to understand more about the issues you encountered. If possible, please provide additional details so we can address them appropriately and prevent similar situations from occurring in the future? Your input is invaluable to us, and we're committed to ensuring every guest has a positive experience with us. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to make it right.Warm regards,
by A traveller
Posted Feb. 3, 2024 on Wotif
Apartment had everything we needed! A clothes airer would have been a bonus for drying laundry on!
Was disappointed to discover air con didn’t work- was going to inform staff on check out!
But received call next day to get permission for tradies to look at broken air con. When we returned to apartment the tradies were still there putting new air con in- our second night was much more comfortable!
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Simone,Thank you for taking the time to leave feedback about your recent stay. We're glad to hear that the apartment had everything you needed, but we apologize for the inconvenience caused by the broken air conditioning. Your feedback is valuable to us, and we're grateful for your patience while we addressed the issue promptly. We hope that despite this hiccup, you were able to enjoy your stay, and we look forward to the opportunity to welcome you back for a seamless experience in the future.Best regards,
by A traveller
Posted Feb. 2, 2024 on Wotif
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear John.Thank you for taking the time to share your experience with us! We're delighted to hear that you had a fantastic stay. Warm regards,
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Roseann,Thank you so much for leaving such a fantastic online review! We're thrilled to hear that you had a wonderful experience with us. Your feedback means a lot to us and serves as motivation to continue providing excellent service. We look forward to welcoming you back soon for another amazing stay!Best regards,
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Trevor,Thank you so much for leaving such a fantastic online review! We're thrilled to hear that you had a wonderful experience with us. Your feedback means a lot to us and serves as motivation to continue providing excellent service. We look forward to welcoming you back soon for another amazing stay!Best regards,
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Feb. 26, 2024 by Bastian Schluter, Hotel Management
Dear Viranda Clarissa,Thank you for taking the time to leave feedback about your recent stay. We truly appreciate your input.Warm regards.
by A traveller
Posted Nov. 12, 2023 on Wotif
