Ratings based on 922 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024 on Hotels
Comment from Hotel Management
Mar. 25, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Andrew. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Jolene. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 22, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention, Robert. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Mar. 16, 2024 on Expedia
The bed was a bit too soft
Comment from Hotel Management
Mar. 17, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Housekeeping team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller from WYANDANCH
Posted Mar. 16, 2024 on Expedia
A stay from hell! I came here to relax after having major surgery over a month ago and to grieve the loss of my Mom and this place was soo disappointing. Room 250 was disgusting when I arrived so I had to call the front desk to complain (used bloody tissue on the floor when I entered, hair in the bed when I pulled back the bedding, nasty bathroom etc) They changed my room. A few hours pass and I finally start to relax a bit and the fire alarm goes off. (I can't make this up) Now I'm rushing to get out of the room despite just having surgery a little over a month ago. I now have to rush down 4 flights of stairs as I fear for my life, only to get downstairs and the staff are acting like nothing happened. The couple near me asked what was happening and they said "false alarm" as if it was nothing and we didn't all just have to run down the stairs. That's not all the fun I experienced! The room was warm but the air wouldn't turn on so I called the front desk. After waiting over an hour and no one coming, I called again. They sent someone who told me they only have heat no AC this time of year. As an asthmatic this was not okay and they offered no solution. At this point nothing has gone right since I arrived. This hotel is too expensive for all these headaches I experienced today. This Hilton has completely gone downhill from what I'm used to over the last 15 years. I'll never stay here again!
Comment from Hotel Management
Mar. 17, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Executive and Housekeeping teams. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Apr. 4, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Lisa! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 13, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Robert! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Mar. 10, 2024 on Expedia
I stay here often and don't have too many issues. I booked 2 rooms, But this time the first room they gave me the bed was completely broken. So they gave me another room. The second room i booked the bed was also broken and it looked as if something spilled on the cover that covers the boxspring. Also the desk was broken and there was hair in the tub. I was surprised cause this hotel is usually my first choice always.
Comment from Hotel Management
Mar. 11, 2024 by Front Desk, Hotel Management
Thank you for taking a moment to share your experiences and for bringing these concerns to our attention. We regret that your experience did not fully meet your expectations and have shared your feedback with our Housekeeping team. We hope you give us another opportunity to show you a different experience in the near future.
by A traveller
Posted Mar. 10, 2024 on Expedia
Great
Comment from Hotel Management
Mar. 11, 2024 by Front Desk, Hotel Management
Thank you for your wonderful review, Fredy! We are thrilled to see that our fantastic accommodations, fantastic staff, and fantastic amenities all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
by A traveller
Posted Mar. 9, 2024 on Expedia
Clean hotel and fun local experience.
Comment from Hotel Management
Mar. 9, 2024 by Front Desk, Hotel Management
Thank you for your outstanding review, Lauren! We are thrilled to see that our fantastic accommodations and fantastic staff all added to your stay. It was an honor to host you and we look forward to welcoming you back in the very near future. Thank you so much for making us the #1 hotel on Long Island!
