Ratings based on 170 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 22, 2023 on Hotels
by A traveller
Posted Jul. 6, 2023 on Expedia
by A traveller
Posted Apr. 18, 2023 on Expedia
Very over priced place. The whole amenities are very outdated! The shower has no warm water. The location is not easy to access
by A traveller
Posted Mar. 25, 2023 on Hotels
Believe that the Hacienda should do more for social responsibility and pay locals to help clean the surrounding areas.
by A traveller
Posted Mar. 21, 2023 on Expedia
A beautiful Hacienda located in the middle of nowhere. Staff mainly from local people, very friendly. Very clean however the property needs some maintenance. The Restaurant is wonderful with a very nice view to the garden and pool. A lot of things to do close to the property but you need a car or hire a taxi driver for the day because nearby attractions are at least 30 minutes driving.
by A traveller from KATY
Posted Oct. 12, 2022 on Expedia
This place is paradise! It is absolutely beautiful! If you really want to rest & recharge this is the place. Secluded & Quiet with nature all around you. The hotel staff is outstanding! they treat you like royalty! Food at restaurant is excellent as well. The only thing to consider, there's absolutely nothing to do outside the 111 acres of the Hacienda property. You are literally out in the middle of the forest, about 50 mins from Merida. So going back and forth to the city and back can add up. Can't wait to go back though!!
by A traveller
Quiet place
Posted Mar. 21, 2022 on HotelsIt is a wonderful place. However, it needs some time of entertainment at night. Example: Guitar player or something.
Comment from Hotel Management
Apr. 20, 2022 by Karina Castro, Hotel Management
Thank you for your suggestion, we appreciate your feedback that will help us improving to satisfy our guests.
Come back soon!
by A traveller
Posted Feb. 17, 2022 on Expedia
Really enjoyed the hacienda experience. I found the stay to be a bit noisy with its proximity to a nearby pueblo. The staff was very friendly and certainly accommodating.
by A traveller from Sankt Peterburg
Posted Nov. 6, 2021 on Expedia
Очень странное место , ужасное расположенно , далеко от Мерида , такси не вызвать или приезжают через 2 часа или вообще не приезжают. Отель очень обычный уровень примерно 4 звёзды , за , что получил все награды непонятно .Ресторан в отеле не плохой , но ничего особенного, еда обычная . Сервис средний , плохим не назвать , но точно не 5 звёзд .
by A traveller
Great hacienda!
Posted Oct. 27, 2021 on HotelsWe have now stayed at all five haciendas in Mexico under this “Luxury Collection” umbrella: Santa Rosa, San Jose, Temozon, Uayamon, and Campeche. This one wasn’t the most beautiful but I loved the room, the food was great, and the staff very friendly.
