Ratings based on 907 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024
Great customer service, good location and great cleanliness!!!!!!
Comment from Hotel Management
Feb. 21, 2024 by Guest Service, Hotel Management
Dear Maribell,Thanks for having a wonderful stay at Gran Hotel Ciudad de México.We would be enchanted to welcome you back again!Best wishes,
by A traveller
Posted Feb. 4, 2024 on Expedia
The staff was all great. The rooms were super clean. Just fyi the doors are closed after 11 pm for check in but just ring the door bell (we had a late late arrival due to flights)
Comment from Hotel Management
Feb. 5, 2024 by Guest Service, Hotel Management
Dear Carolina,We are so thankful for the way you describe your stay at Gran Hotel Ciudad de México and for having a fantastic time with us. We would love to see you again on your next trip! Kind regards,
by A traveller
Posted Feb. 3, 2024 on Expedia
Architecture and location
Comment from Hotel Management
Feb. 5, 2024 by Guest Service, Hotel Management
Dear Marly,We appreciate you letting us know that you had a wonderful time at Gran Hotel Ciudad de México. As a valued guest, we are excited to welcome you back again! Kind regards,
by A traveller
Posted Feb. 3, 2024 on Expedia
Wonderful hotel! Fabulous upgrade! Rooftop restaurant fantastic!
Comment from Hotel Management
Feb. 5, 2024 by Guest Service, Hotel Management
Dear Sarah,Thank you for leaving your kind comment. We are so happy that you had an outstanding experience at Gran Hotel Ciudad de México. We would love to see you again. Best regards,
by A traveller
Posted Feb. 2, 2024
Beautiful Hotel!
Comment from Hotel Management
Feb. 2, 2024 by Guest Service, Hotel Management
Dear Fernando, We appreciate you letting us know that you had a wonderful time at Gran Hotel Ciudad de México. As a valued guest, we are excited to welcome you back again! Kind regards,
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Guest Service, Hotel Management
Apreciable Verónica, Gracias por haber sido nuestro huésped en el Gran Hotel Ciudad de México. Estaremos encantados de recibirla nuevamente. Saludos,
by A traveller
Posted Jan. 31, 2024 on Expedia
Excelsior
Comment from Hotel Management
Jan. 31, 2024 by Guest Service, Hotel Management
Dear Rekha.Thanks for having a wonderful stay at Gran Hotel Ciudad de México.We would be enchanted to welcome you back again!Best wishes,
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest Service, Hotel Management
Estimada María.Gracias por su preferencia, su evaluación nos ayuda a seguir dando lo mejor de nosotros, esperamos verla pronto.Saludos cordiales.
by A traveller
Posted Jan. 24, 2024 on Expedia
Excelente y súper amables ! Regreso otra ves !
Comment from Hotel Management
Jan. 25, 2024 by Guest Service, Hotel Management
Estimado Marco,Gracias por disfrutar de una agradable estancia en el Gran Hotel Ciudad de México, Estaremos muy contentos de volver a recibirlo. Saludos cordiales,
by A traveller
Posted Jan. 23, 2024 on Expedia
Old historic hotel with charm, clean, beautiful view from restaurant terrace.
Comment from Hotel Management
Jan. 23, 2024 by Guest Service, Hotel Management
Dear Anthony,Thank you for leaving your kind comment. We are so happy that you had an outstanding experience at Gran Hotel Ciudad de México. We would love to see you again. Best regards,
