Ratings based on 76 Guest Reviews

Hear it directly from our travellers
3.8 out of 5
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Feb. 8, 2024 on Expedia
Comment from Hotel Management
Apr. 29, 2024 by Hotel singular México , Hotel Management
Gracias por evaluar su experiencia con nosotros.
4 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 16, 2023 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 2, 2023 on Expedia
5 out of 5
by A traveller

Posted Oct. 5, 2023 on Expedia
Clean, good location and comfortable
1 out of 5
by A traveller

Posted Sep. 20, 2023 on Expedia
Muy mal servicio, pedimos con desayuno y no lo tenían registrado, el baño es compartido para muchas habitaciones y siempre esta ocupado. Al tratar de cancelar las ultimas noches se negaron y no hay encargado para hablar. pésimo no lo recomiendo. Muy mala actitud.
1 out of 5
by A traveller

An ant-infested furnace

Posted Jun. 12, 2023 on Hotels
I should've read the reviews rather than trusting that ANY hotel in the Polanco area would be of a certain standard. I stayed in one of the private rooms (no shared bathroom) on level 4, which the sun hits directly all day; it is a furnace in there with no air conditioning and a malfunctioning fan (takes 10 minutes to start!) that offers no relief from the disgusting heat. My iphone even displayed an overheating alert! The bathroom smelled of humidity, and ants came out of the shower drain. The shower itself flooded every morning. The ants were everywhere in the room, including the bed. The linen was stained, and there were long hairs everywhere. Yes, it was cheap, but this is unacceptable!
5 out of 5
by A traveller

Posted May 17, 2023 on Expedia
Muy cómoda, solo el blackout de la ventana podría ser mejor porque se mete toda la luz en la mañana pero fuera de eso es una buena opción a un gran precio para la zona
1 out of 5
by A traveller

Cigarette Smoke from Outside Reached the Room

Posted May 3, 2023 on Hotels
Very hot and uncomfortable in the room. Unsafe steps by the reception and entrance without a sign of caution. Often clean towels were not available. One small towel provided.
5 out of 5
by A traveller

Posted Jan. 19, 2023 on Expedia
This is a great hotel, with good and inexpensive food (breakfast, lunch, dinner), good service, super-well located, and, well, no complaints at all!
2 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 24, 2022 on Expedia
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