Ratings based on 2,000 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from St. Paul
Posted Apr. 26, 2024
by A traveller from Boulder
Posted Feb. 3, 2024 on Expedia
Extremely loud air con that didn’t lower the temperature. Poor food at the restaurant. I cup in the room for coffee/tea.
Comment from Hotel Management
Feb. 4, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Dear Mark,I would like to thank you for the trust placed in NH Collection Mexico City Airport T2. Allow me to extend our most sincere apologies. For our hotel the attention for the guest must be unsurpassed and I am sorry to read that we have not been able to provide you the quality of service you deserve. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Nayeli Elias GUEST RELATIONS MANAGER
by A traveller
Posted Jan. 29, 2024 on Expedia
by A traveller
Posted Jan. 28, 2024 on Expedia
by A traveller
Posted Jan. 28, 2024 on Expedia
Being at the terminal was ideal for next day early travel. Although cards did not work when we got to room, I called and had a staff member arrive shortly with an activated card. Room service was great especially setting breakfast up to a designated time night before!
Comment from Hotel Management
Jan. 31, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Dear Linda,Please accept my apologies for the inconveniences with the room keys and I feel glad to read that the problem with the cards were shortly resolved. Thank you for taking the time to complete your review and letting us know your appreciation for the breakfast at the room service.We are committed to providing memorable experiences and we hope to have the opportunity to welcome you back and improve on your experience soon.Thank you again for your time.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER
by A traveller
Posted Jan. 27, 2024 on Expedia
It’s ok. Front desk staff is incompetent. Never answers calls
Comment from Hotel Management
Jan. 31, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Dear Kurian,I'm sorry to learn that the quality of the provided service did not meet your expectations and that you left the hotel feeling disappointed. I can assure you that your feedback has been shared with our Front Office Manager and action has been taken to prevent the issues you experienced from recurring.We invite you to grant us a second opportunity to exceed your expectations and restore your confidence in our service.Thank you again for your time.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER
by A traveller
Posted Jan. 23, 2024 on Expedia
by A traveller from Seven Hills
Posted Jan. 22, 2024 on Expedia
El hotel está adentro del aeropuerto, es silencioso, cómodo y elegante.
Comment from Hotel Management
Jan. 25, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Estimado Lenin,Estamos encantados de saber que logramos otorgarle una estancia memorable, y apreciamos sus amables comentarios sobre la comodidad de nuestra propiedad. Compartiré estos comentarios con nuestro equipo para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional, para poder brindar una experiencia aún más valiosa en sus siguiente estancia. Reciba un cordial saludo.Excelente día!Nayeli EliasGUEST RELATIONS MANAGER
by A traveller
Posted Jan. 19, 2024 on Hotels
Always a convenient stay, tasteful decorations, great restaurants.
Comment from Hotel Management
Jan. 20, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Dear Guest,Thank you for taking the time to complete this brief review.We are more than pleased to read your kindness comments.We hope to have the opportunity to welcome you back and keep satisfying your next stays.Best Regards,Nayeli EliasGUEST RELATIONS MANAGER
by A traveller
Posted Jan. 16, 2024 on Expedia
The hotel room was filthy with the floor being especially dirty. It was disgusting to see how dirty our clean socks and feet became after only a few minutes; not to mention the hairs from other occupants and dead bugs. Also, the restaurant should switch to Mexican cuisine as their food is a disgrace to all things Italian. They honestly wouldn't know authentic Italian food if a nonna hit them in the face.
Comment from Hotel Management
Jan. 18, 2024 by Nayeli Elias GUEST RELATIONS MANAGER, Hotel Management
Dear Paige,Thank you for taking the time to share your review.We appreciate your comments and feedback about the cleanness of the floor and the appreciation of the served food.Please, allow me to extend a sincere apology for all the inconveniences caused in your resent experience.I assure you; we will beef up our quality in housekeeping service and food options. However, as an Italo- Argentine concept, the flavors of the dishes might not be exactly the same as in Italy or in Argentina, in addition we add our own print in the dishes.We invite you to grant us a second opportunity to exceed your expectations in the next visit to Bottega Restaurant.Receive a cordial greeting and have an excellent day! Nayeli Elias GUEST RELATIONS MANAGER
