Ratings based on 280 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 24, 2023 on Expedia
by A traveller
Posted Oct. 26, 2023 on Hotels
Comment from Hotel Management
Nov. 17, 2023 by BLUE Guide Rim, Hotel Management
Cher Yu,nous vous remercions pour votre évaluation et c'est dommage que nous n'avons pas eu de retour qui explique votre évaluation afin de pouvoir améliorer nos services.espérant de vous revoir pour mieux vous servir.Sincères salutations,
by A traveller
Posted Oct. 15, 2023 on Expedia
Bad experience,
Comment from Hotel Management
Nov. 17, 2023 by BLUE Guide Rim, Hotel Management
Dear Sulieman,Thanks for your comment. we are sorry to hear you were not able to enjoy your holiday or given the chance to meet you at the hotel. We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays. Kind Regards,
by A traveller
Worst experience at this price point. Do not stay
Posted Aug. 10, 2023 on HotelsWe chose this over the Raddison Blu which had similar ratings and price point. We booked for five nights, but cancelled after the first night and moved to the Raddison Blu. Why?
This hotel bills itself as 5 star, but it is anything but. The rating is from 2005. The beach facilities and pool are beautiful, but the service is rude and combative, and "all-inclusive" is anything but. Meals are available in the dining room and beer and wine are available.
- We had two Tunisians in a large group of foreigners in D'Jerba for a wedding. One of the dining room staff got in a verbal altercation with one of the Tunisians because a group of four pushed two tables together for dinner (see picture). The rest of our group pushed five tables together with no issue. We went to the front desk and asked to speak with the manager who refused to speak with us.
- It was a normal hot summer day and the air conditioning was not sufficient to cool either the hotel or the rooms. At 10:30PM, our room was over 85F/29F. We called the front desk and the A/C technician came two hours later. He charged the system with A/C and we woke up to a huge puddle of water on the floor.
- The wine is the cheapest Tunisian wine available and is pretty terrible. You can order better Tunisian wines, but they charge per bottle twice what you can buy for in the local market. If you are in a group, they will not serve a bottle.
The dining room does not have enough water or coffee cups. AM Wait staff rude
Comment from Hotel Management
Sep. 8, 2023 by BLUE Guide Rim, Hotel Management
Dear Mr Brian,Thanks for sharing your Feedback. we are sorry to hear you were not able to enjoy your holiday.We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays. Kind Regards,
by A traveller from Vancouver, BC
Posted Jun. 29, 2023 on Expedia
by A traveller
Posted May 14, 2023 on Hotels
It was amazing hotel
by A traveller from Fort McMurray
Posted May 14, 2023 on Expedia
Good experience.
by A traveller
My favourite
Posted Jan. 6, 2023 on HotelsVery comfortable
Top level in djerba
by A traveller
Posted Jan. 3, 2023 on Hotels
by A traveller
Posted May 23, 2022 on Expedia
Solo female travelers get harassed non stop by the staff to a point I had someone finding me on social media after looking at my name on the check in papers. They don’t speak English, all they do is smile without understanding a word you say and the gym was the dirtiest gym I’ve ever seen. Also, the place is for older couples only so going alone is extremely boring. My trip to Djerba was almost ruined because of this hotel as I booked a tour around the island and the person booked me a tour with a person who doesn’t speak any English. Total waste of my time and I could not explore the island as I could not find a last minute tour.
The check in took four hours and communicating with them on their email is a waste of time! I tried multiple times to communicate so they would know about my early check in and late check out! None of it was done. The all inclusive thing isn’t for all of their restaurants and the hotel does not look like a 5 star at all! At least not to me. I would never stay in this place again.
Comment from Hotel Management
Jun. 14, 2022 by BLUE Guide Rim, Hotel Management
Dear Anny,
Thanks for your Feedback. we are sorry that you haven't well appreciated your stay between us. I would like to inform you that your data on the check-in papers are confidential and no one could get it in anyway.
We take all your comments as valuable information and strive to exceed your expectations of an enjoyable beach holiday. We would like the opportunity to serve you again on your future holidays.
Kind Regards,
