Ratings based on 891 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Expedia
Great location, staff was amazing.
Comment from Hotel Management
May 7, 2024 by Katrine B, Hotel Management
We're delighted to hear that you enjoyed our hotel's great location and that our staff provided you with amazing service! Providing a positive experience for our guests is always our top priority, and it's fantastic to hear that we succeeded during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic visit in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!
by A traveller from Windermere
Posted Mar. 1, 2024 on Expedia
by A traveller
Posted Feb. 4, 2024 on Expedia
The Dorchester is a 'tired' property. However, the rooms (mini efficiencies) are very spacious. Lot of areas to move without feeling crowded like smaller hotel rooms. WARNING; there are no elevators to the wing where most guests are staying. So if you have heavy luggage then prepare to horse the suitcases if you're on the second (top) floor, Beds hard, lots of pillows. The bar and restaurant downstairs makes very good drinks. The restaurant food is farely good. Get there early enough to have their housemade empenadas. Worth it.
Comment from Hotel Management
Feb. 7, 2024 by Katrine B, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found our rooms to be spacious and appreciated the ample space to move around without feeling crowded. We also appreciate your compliments on the drinks at our bar and the food at our restaurant, particularly the housemade empanadas. We apologize for any inconvenience caused by the lack of elevators to the wing where most guests are staying. We understand that this can be challenging, especially with heavy luggage, and we will take your feedback into consideration as we strive to improve our facilities and services. Your comments about the beds and pillows are duly noted, and we will review these aspects to ensure our guests' comfort. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Katrine B, Hotel Management
Thrilled that you had a great experience with us Patrick! We hope to see you again in the future!
by A traveller
Posted Jan. 29, 2024 on Expedia
Love the atmosphere
Comment from Hotel Management
Feb. 7, 2024 by Katrine B, Hotel Management
Thank you for your kind words! We're delighted to hear that you loved the atmosphere during your stay with us. Creating a welcoming and enjoyable atmosphere for our guests is one of our top priorities, and we're thrilled that you appreciated it. We hope to have the pleasure of welcoming you back for another memorable experience in the future. If there's anything specific you enjoyed about the atmosphere or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
by A traveller
Posted Jan. 16, 2024 on Expedia
Very nice
Comment from Hotel Management
Jan. 18, 2024 by Katrine B, Hotel Management
Great review! Happy to see that your recent experience with us was such a fabulous one!
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Katrine B, Hotel Management
Nothing makes us happier than knowing that our guests have had such a great time! :)
by A traveller from Boynton Beach
Posted Jan. 13, 2024
Comment from Hotel Management
Jan. 18, 2024 by Katrine B, Hotel Management
Richard, we are thrilled that your recent stay was a 5 star one! Hope to see you again soon!
by A traveller
Posted Dec. 29, 2023 on Hotels
Staff was ok, never too interested in helping out with any of the questions I had (where to eat, where could I go to work after check-out), hotel is beautiful but very poorly maintained.
Comment from Hotel Management
Jan. 3, 2024 by Katrine B, Hotel Management
Thank you for sharing your experience with us. We're glad you found our hotel beautiful, but we're genuinely sorry to hear that our staff did not meet your expectations regarding assistance and guidance. We apologize for any inconvenience caused by the lack of helpfulness from our team. Providing exceptional service and assistance is a priority, and we regret falling short in addressing your inquiries about local recommendations and post-check-out options. Your feedback is crucial, and we'll use it to improve our service standards and ensure our staff is more attentive and helpful in the future. Moreover, we're concerned about your observation regarding the maintenance of our hotel. We take pride in our property and its upkeep, and we apologize if it did not meet your expectations during your stay. Rest assured, we'll address these maintenance concerns promptly to maintain the beauty and comfort our guests expect. We appreciate your valuable feedback, and we hope to have another opportunity to provide you with a much-improved experience. Please don't hesitate to reach out to us directly if there's anything specific we can do to make your future stays more enjoyable. Thank you for choosing our hotel, and we hope to regain your trust on your next visit.
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Katrine B, Hotel Management
Glad that you had such a great time with us Luigi! Come back soon!
