Ratings based on 916 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
Like : highly convenient location
Dislike: Unruly, LOUD and uncontrolled breakfast crowds with too few tables to accomodate the numbers
Comment from Hotel Management
Feb. 5, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Anthony, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.
by A traveller
Posted Jan. 28, 2024 on Expedia
Very pleased with staff and hotel quality.
Comment from Hotel Management
Jan. 29, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Lawrence, thank you for giving Grand Beach Hotel Bay Harbor the top traveler rating. We are always happy to learn when our guests have had a joyful stay with us and have enjoyed all aspects of their experience onsite. For us it has been a tremendous pleasure to look after you in the duration of your stay and we will look forward to welcoming you on your return.
by A traveller
Posted Jan. 21, 2024 on Expedia
Very peaceful
Comment from Hotel Management
Jan. 22, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Usher, we appreciate you trusting the Grand Beach Hotel Bay Harbor as your accommodation during your recent trip to the Miami area. We are beyond thrilled to learn of your satisfaction with our welcoming and relaxing hotel atmosphere. Thank you dearly for the five-star rating you have given our facilities and services. We simply cannot wait to host you on your return visit soon.
by A traveller
Posted Jan. 13, 2024 on Expedia
This is a great property, in that it is in close proximity to Bal Harbour. The toiletries (soap, shampoo etc.) are abysmal, I would almost recommend brining your own. Also, the bed squeaks, which is incredibly annoying. I have stayed in a couple of different rooms and I have noticed this in both.
Comment from Hotel Management
Jan. 15, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Joseph, we are glad you took the time to review our property as a result of your recent stay with us. We are happy your visit has been satisfying and you have overall enjoyed our facilities. At our establishment we are continuously looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. We look forward to your next visit to our property and appreciate your business and feedback.
by A traveller from Toronto
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Leon, we appreciate you staying with us at the Grand Beach Hotel Bay Harbor. We would also like to thank you for your review and kind, four-star rating. Our team’s main priority is our guests’ relaxing and satisfying experience. We are glad you enjoyed your recent visit and hope to welcome you soon again.
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Victor, we would like to express our gratitude for your kind rating of the Grand Beach Hotel Bay Harbor. We work hard to make each and every guest's stay special and satisfying and to know we have achieved this in the duration of your recent visit is truly rewarding. We hope you will enjoy your next visit to property as well and would like to thank you for your review.
by A traveller
Posted Jan. 4, 2024 on Hotels
Comment from Hotel Management
Jan. 9, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Andrew, we would like to thank you for not only choosing to stay with us at Grand Beach Hotel Bay Harbor, but also for your precious time leaving a review rating. We are pleased that we could make your time with us as relaxing as possible and we could offer the comfort you deserve. We are grateful for your business and hope that you will consider visiting us again.
by A traveller
Posted Jan. 2, 2024 on Expedia
Not clean
Comment from Hotel Management
Jan. 8, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Lyudmila, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. It will be our pleasure to welcome you back soon for another joyful visit.
by A traveller
Posted Dec. 30, 2023 on Hotels
I normally never leave any reviews for any establishment, nor positive or negative because I understand that every has their separate opinion of service and standards but this hotel is horrible never stay here ever again the receptionist thought she was the leader of the free world and was the most horrible person to deal with I requested to speak with the manager manager, and I was given the name of daniel urdaneta’s email adnd never returned my complaint email and the reception never gave me the managers number NEVE REVER EVER STAY HERE
Comment from Hotel Management
Jan. 3, 2024 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Jacobo, we would like to thank you for your feedback. While we truly wish you had a better experience, it is feedback such as the one you have extended in your review that we learn from and use to improve. We have been honored to receive many comments from guests about the friendliness and genuine warmth of every member of our team and we are sorry to note you did not have this same impression during your recent stay. We like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. Thus, please rest assured that your comments and request for contact were escalated to our operations manager for follow up. We value your constructive feedback and would very much like the opportunity to welcome you back to the Grand Beach Hotel Bay Harbor on another occasion in the future.
by A traveller
Posted Dec. 26, 2023 on Hotels
Pool didn’t have heat, jacuzzi was broken for entire stay. No bar at hotel. Feels like a mediocrity motel at best.
Comment from Hotel Management
Dec. 29, 2023 by Grand Beach Hotel Bay Harbor - M. Petrov, Hotel Management
Dear Valued guest, thank you for taking the time out of your day to give us your opinion on your most recent stay at Grand Beach Hotel Bay Harbor. We are glad you have had an overall great experience on property. Please accept our apologies if we failed in meeting your expectations in some aspects of your experience. We appreciate you alerting us of these and are hopeful that you will give us another chance in the future to exceed your expectations.
