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The Ritz-Carlton, South Beach

5.0 star property
5-star beachfront resort near Lincoln Road Mall

Choose dates to view prices

Photo gallery for The Ritz-Carlton, South Beach

The Ritz-Carlton Suite
Creator video - submitted by Diva bites
Restaurant
Outdoor pool, cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
1 Lincoln Rd, Miami Beach, FL, 33139
  • Place, Collins Avenue Shopping Area
    ‪1 min walk‬
  • Place, Ocean Drive
    ‪9 min walk‬
  • Place, Lincoln Road Mall
    ‪14 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, Pool View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 1 Bedroom, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 74 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Corner)

Suite, 1 Bedroom, Ocean View (Corner) | Living room

Suite, 1 Bedroom, Ocean View (Corner)

  • 102 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Club Room, 1 King Bed, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View

  • 35 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Club Room, 2 Double Beds, City View

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Club Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Partial Ocean View

Club Room, 2 Double Beds, Partial Ocean View

Club Room, 2 Double Beds, Partial Ocean View

  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (No View)

Room, 2 Double Beds (No View)

Room, 2 Double Beds (No View)

8.6 out of 10
Excellent
(33 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Partial Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, Partial Ocean View

7.6 out of 10
Good
(5 reviews)
  • 35 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool View (Balcony)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, Pool View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Separate tub and shower, deep soaking tub, designer toiletries

Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Separate tub and shower, deep soaking tub, designer toiletries

Club Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View (Mobility Accessible, Roll-In Shower)

Separate tub and shower, deep soaking tub, designer toiletries

Room, 1 King Bed, Balcony, Pool View (Mobility Accessible, Roll-In Shower)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, City View (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 2 Double Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Ritz-Carlton Suite

The Ritz-Carlton Suite

The Ritz-Carlton Suite

  • 225 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed (No View)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Room, 1 King Bed (No View)

8.6 out of 10
Excellent
(56 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

8.0 out of 10
Very good
(3 reviews)
  • 76 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View

Club Room, 1 King Bed, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Miami Beach

Beachside getaway.Your stay at this South Beach resort places you within 2 miles (3 km) of Lincoln Road Mall and Miami Beach Boardwalk. Wynwood Walls and Phillip and Patricia Frost Museum of Science are also within 6 miles (10 km).
View more Resorts in MiamiOpens in a new window

What's nearby

  • Collins Avenue Shopping Area - 1 min walk - 0.2 km
  • Espanola Way and Washington Avenue - 3 min walk - 0.3 km
  • Art Deco Historic District - 6 min walk - 0.6 km
  • Ocean Drive - 9 min walk - 0.8 km
  • Lincoln Road Mall - 14 min walk - 1.2 km

Getting around

  • Bicentennial Park Metromover Station - 9 min drive
  • Hialeah Market Station - 16 min drive
  • Miami Intl. Airport (MIA) - 29 min drive

Restaurants

  • ‪Pura Vida Miami - ‬3 min walk
  • ‪Rosetta Bakery - ‬2 min walk
  • ‪Pizza Bar South Beach - ‬1 min walk
  • ‪Albion Hotel - ‬2 min walk
  • ‪It Italian Trattoria - ‬1 min walk

About this property

The Ritz-Carlton, South Beach

5-star beachfront resort near Lincoln Road Mall
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Ritz-Carlton, South Beach like an outdoor pool and a 24-hour fitness center.

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. This Art Deco resort also offers a hot tub, a steam room, and a garden. You'll have access to the indoor pool and health club at a partner property. Parking is available for a fee.

This 5-star Miami Beach resort is smoke free.

  • 376 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 19999 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 2003
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
The Ritz-Carlton, South Beach offers 376 accommodations with minibars and safes. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 37-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Ritz-Carlton Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Four Seasons Hotel at The Surf Club
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  • Pet friendly
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4.8 out of 5, Exceptional, 164 reviews
The price is CA $2,894
CA $3,289 total
includes taxes & fees
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Property amenities

Family friendly

  • Access to nearby indoor pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, covered valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 60 per person
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Beach yoga
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool (guest access)
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (49 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 37-inch smart TV with premium cable channels
  • Netflix
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night
  • Resort fee: USD 74.1 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 60 for adults, and USD 0 to 13 for children
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ritz-Carlton Hotel Beach South
Ritz-Carlton South Beach
Ritz-Carlton South Beach Hotel Miami Beach
Ritz-Carlton South Beach Resort
Ritz-Carlton South Beach Miami Beach
Miami Beach Ritz-Carlton
Ritz Miami Beach
The Ritz Carlton South Beach
The Ritz Carlton, South Miami
The Ritz-Carlton, South Beach Resort
The Ritz-Carlton, South Beach Miami Beach
The Ritz-Carlton, South Beach Resort Miami Beach

The Ritz-Carlton, South Beach Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 922 reviews
Rating 8 - Good. 114 out of 922 reviews
Rating 6 - Okay. 77 out of 922 reviews
Rating 4 - Poor. 53 out of 922 reviews
Rating 2 - Terrible. 58 out of 922 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Stayed 3 nights in Nov 2025

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful with late or early airline arrivals for checkin. When checkin desk was swamped, the wait was long, staff passed out champagne to us tired travelers!
Stayed 1 night in Nov 2025

10/10 Excellent

John, Winter Garden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, and the staff was extremely professional and courteous. The pool and the access to the Miami Beach area are by far the most convenient and relaxing amenities within the property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael P

Stayed 1 night in Sep 2025

10/10 Excellent

Georgia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Kateryna

Stayed 2 nights in Sep 2025

10/10 Excellent

Mayra

Stayed 3 nights in Sep 2025

10/10 Excellent

Lina, St. Augustine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every way.
Stayed 2 nights in Oct 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Superb property Incredibly helpful staff. Very comfortable
Stayed 2 nights in Sep 2025

8/10 Good

Marc, Bryn Mawr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Meizar, Arlington

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

10/10 Excellent

Faiha

Stayed 1 night in Jun 2025

10/10 Excellent

BabaJide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Michaella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Dania

Disliked: Cleanliness, staff & service
I just stayed at the Ritz-Carlton Miami Beach and I’m honestly shocked at how bad the experience was. The service was careless, the details were completely overlooked, and the whole stay felt nothing like the Ritz-Carlton I’ve known and trusted for years. It was so bad that I actually requested a refund. I was approved on-site, so I cut my stay short and left — only to end up with a partial refund and a denial of the very promise I was given. That kind of treatment is unacceptable from any hotel, let alone one carrying the Ritz-Carlton name. This property is trading on the Ritz brand without living up to it in any way. For a brand that’s supposed to be the gold standard of hospitality, this was a disgrace to the Ritz legacy. I hope corporate steps in quickly because loyal guests deserve so much better.
Stayed 5 nights in Aug 2025

10/10 Excellent

Aurelian, Pine Brook

Great
Stayed 3 nights in Aug 2025

10/10 Excellent

wen chieh

Stayed 3 nights in Aug 2025

10/10 Excellent

Mohammed Amine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jacobia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Steven

Stayed 4 nights in Aug 2025

2/10 Terrible

Adil, Plano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Extremely Disappointed – Unacceptable Experience I booked a stay at The Ritz-Carlton in South Brach Miami expecting the highest standard of cleanliness and luxury. Unfortunately, my experience was anything but. Upon waking up the first morning in my room, I was shocked and disgusted to discover a cockroach. At a hotel of this caliber, basic hygiene should never be in question. The presence of pests is simply unacceptable, especially at a property that prides itself on offering a five-star experience. It completely ruined my sense of comfort and trust in the brand. While the staff were polite, this incident overshadowed everything else about my stay. I expected far better from The Ritz-Carlton, and I left feeling extremely disappointed. I sincerely hope management takes this issue seriously and addresses it immediately to prevent other guests from experiencing the same.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alicia, Johns Creek

Liked: Cleanliness, staff & service, property conditions & facilities
First-time at this property. Usually stay next door when we’re in South Beach. Our kids stayed at the Ritz a month ago and raved about the pool area and how you could get a seat no matter what time of day. No getting up at 7 to get a chair at the pool! They also booked through Amex and got a great deal on early and late check in.
Stayed 4 nights in Aug 2025

10/10 Excellent

Sapir

Stayed 1 night in Aug 2025