Ratings based on 603 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024
This property has had a broken elevator for more than a year and you have to use the service staircase (dirty) to access the 2nd, 3rd and 4th floor, this is not reported when making the reservation, the room floors are so but so dirty!!!!! They seem to have been cleaned with oil, we asked for a discount due to the inconvenience of the elevator and they did not give it, I read opinions from more than a year ago talking about exactly the same problem and the management has only apologized and made excuses for the problem. I do not recommend this filthy hotel to anyone, it is a shame that it is in such a beautiful place.
Comment from Hotel Management
Mar. 25, 2024 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A traveller from Senioa
Posted Feb. 13, 2024
Everything was good
Comment from Hotel Management
Feb. 16, 2024 by Manager, Hotel Management
Thank you.
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
Thank you.
by A traveller
Posted Feb. 5, 2024 on Expedia
room service / cleaning with a fee
no breackfast / no dining
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.
by A traveller
Dont go here
Posted Feb. 4, 2024 on HotelsI booked a 2 bed and was given a 1bed with super uncomfortable pull out couch.very dissatisfied with hotel.zero communication with me and hotel wa sild out
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
Thank you.
by A traveller
Posted Feb. 4, 2024 on Expedia
I don't like at all
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
Thank you.
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Manager, Hotel Management
Thank you.
by A traveller
Safety not so much
Posted Feb. 2, 2024 on HotelsMy vehicle was broken into and someone stole my catalytic converter along with a handful of other guests. The police officer said its a common occurrence here. When i brought it up to the hotel manager she said "not our problem". Definitely not a safe place to stay or park.
Comment from Hotel Management
Feb. 13, 2024 by Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.
