Ratings based on 873 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Mount Vernon
Posted May 14, 2024
Our room was very nice and they served an excellent breakfast in the morning. I would be happy to stay here again if I'm back in that area.
by A traveller
Posted May 12, 2024
All good things.
by A traveller
Mattress
Posted Mar. 19, 2024 on HotelsMattress near window in 119 needs to be flipped, edge near dresser is worn out!
Comment from Hotel Management
Mar. 20, 2024 by Linton RediResponse Specialist, Hotel Management
Dear Ronald,Thank you for telling us about your recent visit at RED ROOF INN & SUITES PENSACOLA EAST - MILTON. We value you as our guest and welcome your 8/10 score. However, you mentioned that the condition of the mattress was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Angelia,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES PENSACOLA EAST - MILTON. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Expedia
Never Again
Comment from Hotel Management
Mar. 19, 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Yalinda, for telling us about your stay at the Red Roof Inn & Suites Pensacola East - Milton. The situation you described is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello William, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Expedia
Nice clean hotel. Pet friendly.
Comment from Hotel Management
Mar. 19, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Joseph, Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score following your recent stay at the Red Roof Inn & Suites Pensacola East - Milton. I am glad you found our hotel to be nice and clean and the other kind remark highlighted. At Red Roof, we loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Pensacola East - Milton and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 12, 2024 on Hotels
Took long to check in, the beds were cheap you could feel the springs, it was loud in the room could hear everything going on in the hallway as well as other rooms, the tv had a lot of static couldn’t see the picture clearly, and I could go on but the pictures on Hotels.com were not accurate with reality. It’s a run down motel not hotel don’t waste your money!
Comment from Hotel Management
Mar. 13, 2024 by Oniel Rediresponse Specialist, Hotel Management
Hi Jose,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Pensacola East - Milton. Please accept our apologies for the time it took for you to be checked-in. You also indicated that you weren't pleased with the comfortability of the bed, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A traveller
Puff puff pass.
Posted Mar. 11, 2024 on HotelsIt was close to where I need a d to be that week so that was a plus. But.…. Bang, bang, bang! If you don't mind the other guests doors opening and closing 37 times in an hour shaking the entire room then this is the room for you. It's not the worst hotel though. You could probably score weed easy from the same guests that needed to be in and out.
Comment from Hotel Management
Mar. 13, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Travis,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Pensacola East - Milton. It's nice to read that you took liking to our hotel's location, however, please accept our apologies for the disturbance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
