Sandy Shores at Sandcastles offers its guests an outdoor pool, a waterslide, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.
A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Sandy Shores at Sandcastles. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.
How close is Sandy Shores at Sandcastles to the airport?
Sandy Shores at Sandcastles is 9.8 mi (17-min drive) away from the Ocho Rios (OCJ-Ian Fleming Intl.) airport, the closest popular airport to the property.
Does Sandy Shores at Sandcastles have an airport shuttle?
Sandy Shores at Sandcastles offers an airport shuttle 24 hours a day, for a charge of USD 150.00 per vehicle, roundtrip.
How close is Sandy Shores at Sandcastles to the beach?
This hotel is on the beach. Don't forget your sunscreen!
Does Sandy Shores at Sandcastles offer free breakfast?
Sandy Shores at Sandcastles does not offer free breakfast.
Is there a casino at Sandy Shores at Sandcastles?
No, there is no casino at this hotel.
What time is check-in at Sandy Shores at Sandcastles?
Check-in start time: 2 PM; Check-in end time: 8:30 PM.
Is there free parking at Sandy Shores at Sandcastles?
This hotel offers free self parking.
Does Sandy Shores at Sandcastles have a pool?
Sandy Shores at Sandcastles features an outdoor pool.
Does Sandy Shores at Sandcastles have a restaurant?
Yes, there is a restaurant on site.
Does Sandy Shores at Sandcastles have a spa?
There are no spa services available at this hotel.
How close is Sandy Shores at Sandcastles to downtown Ocho Rios?
Sandy Shores at Sandcastles is 0.3 mi away from Ocho Rios.
Many of the rooms for various different hotels in the area are often marked with different names, which imply it is a separate property, though this is misleading. Unfortunately, Sandcastles, where I have stayed previously, practices this. Though the room is called "Sandy Shores", this "property" is just another room at Sandcastles Hotel. If like myself you have problems, this becomes a deal breaking detail. The first day in this room, we had no hot water. This was eventually sorted out, but unprofessional nonetheless. The second day was definitely the deal breaker, as power was lost to the entire block we were staying. Power was loss around noon, and wasn't restored until after 8 pm. Prior to this, I spoke with the front desk about the inconvenience, and that as we had an infant, being without electricity for this many hours was unacceptable. They offered to bring us some hot water to help with care of the child, but advised though they couldn't give an exact time for when power would be restored, "promised" it would be back later that night. I advised the only fix is to switch rooms/blocks, but was informed this a "private" property, and is not managed by Sandcastles, thus they cannot modify the reservation. This blew my mind, as nowhere in the listing is this mentioned. This is a critical detail, and should be disclosed. I reached out to Expedia, whom began the room switch process, but the power came back during the call, so no changes were made. This practice should stop.
Running late, called ahead to notify front desk of arrival around 8:30 pm. When arrived, had to wait for someone to escort us to room, which turned out to be a studio, garden view, when I booked deluxe, ocean view. Told due to renovations this was all that was available. Booked for 5 adults and property manager who was communicating with "reservations" told us to try to fit in studio with 1 King bed, and 2 twin beds in loft. Refused, and about another 30 minutes was given an additional room in D block, with rest of our party in studio in A block. Both rooms had several live cockroaches running all over. The room in D block had fan blowing only from a/c unit, no cold air the entire stay. Too exhausted to wait another hour for hotel to sort out. Next day when tried to access beach, found entrance from hotel closed due to renovations. Had to walk out onto main road, through shopping area to get to beach and back. Upon checkout, exactly 10:57 am housekeeper arrived, and loomed in doorway until we removed our belongings. Asked at front desk for manager, clerk called someone who wouldn't speak with me, but gave name and phone number to call. I called several times no answer. Very disappointing. Very unprofessional. Shameful. Low point of vacation. As a frequent visitor to the north coast who encourages my U.S. friends to visit Jamaica, I will definitely steer them away from this hotel.