Ratings based on 443 Guest Reviews

Hear it directly from our travellers
4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Feb. 12, 2022 on Hotels
Comment from Hotel Management
Feb. 21, 2022 by Moscow Arbat Penta Team, Hotel Management
Dear Anarkhuu, Let me cordially thank you for choosing our hotel during your visit to Moscow and for your high evaluation of our work. We are extremely happy that you have enjoyed your stay with us. Looking forward to welcoming you personally at our hotel next time you visit Moscow. Sincerely yours, Vadim Kirkov Projects and Quality Manager Pentahotel Moscow, Arbat
5 out of 5
by A traveller

Posted Jan. 31, 2022 on Expedia
I've reviewed this hotel many times. I always have a wonderful stay at Pentahotel. I stayed there on my birthday and the staff brought me a beautiful plate with the name Penta in powdered sugar with a very beautifully sculpted chocolate dog and a birthday card. The best service of any hotel I've ever stayed at... I will continue to return to Pentahotel as my stay is always a pleasure at this hotel. 5 stars to the staff and hotel. Thank you for your incredible hospitality!
Comment from Hotel Management
Feb. 3, 2022 by Moscow Pentahotel team, Hotel Management
Dear William, Let me cordially thank you for choosing our hotel during your visit to Moscow and for you high valuable comments and the kindest words. We are extremely happy that you have enjoyed your stay with us. Looking forward to welcoming you personally at our hotel next time you visit Moscow. Sincerely yours, Vadim Kirkov Projects and Quality Manager Pentahotel Moscow, Arbat
4 out of 5
by A traveller

Posted Jan. 7, 2022 on Expedia
Parking cost 25$ a day, breakfast was,t fresh, other very good, location, staff, clean room…
Comment from Hotel Management
Jan. 18, 2022 by Moscow Pentahotel team, Hotel Management
Dear Natalia, Let me cordially thank you for choosing our hotel during your visit to Moscow. Thank you also for your high valuable comments. We are very glad to hear that you liked aspects our hotel. At the moment we are working hardly on parking issue. I hope you will grant us a chance to demonstrate our improvements next time you visit Moscow. Looking forward to welcoming you at our hotel next time you visit Moscow. Kind regards, Vadim Kirkov Projects and Quality Manager Pentahotel Moscow, Arbat
4 out of 5
by A traveller

Posted Dec. 23, 2021 on Hotels
Comment from Hotel Management
Jan. 18, 2022 by Moscow Pentahotel team, Hotel Management
Уважаемый Владимир, Позвольте выразить Вам огромную благодарность за выбор нашего отеля во время Вашего пребывания в Москве. Нам очень приятно слышать, что Вам в целом понравилось Ваше проживание. Будем рады снова приветствовать Вас в нашем отеле! С уважением, Вадим Кирков Менеджер проектов и контроля качества Pentahotel Москва Арбат
2 out of 5
by A traveller from virginia beach

Posted Nov. 28, 2021 on Expedia
The rooms are very small the bad are horrible.the bathrooms are not draining. Do not eat in the restaurant
Comment from Hotel Management
Dec. 3, 2021 by Команда Pentahotel Moscow, Arbat, Hotel Management
Dear Mehmet, Thank you for choosing Pentahotel Moscow, Arbat and for your review. We are very sorry that our hotel did not meet your expectations. Please during your next stay do not hesitate to contact our staff if you have any questions or need assistance. Your kind feedback is very much appreciated and we look forward to welcoming you back. Best regards, Pentahotel Moscow, Arbat
4 out of 5
by A traveller

Posted Nov. 28, 2021 on Hotels
Comment from Hotel Management
Dec. 3, 2021 by Pentahotel Moscow, Arbat, Hotel Management
Dear Andrej, Thank you for choosing Pentahotel Moscow, Arbat and for your review. Your kind feedback is very much appreciated and we look forward to welcoming you back. Best regards, Pentahotel Moscow, Arbat
5 out of 5
by A traveller

Posted Nov. 13, 2021 on Hotels
Comment from Hotel Management
Nov. 24, 2021 by Команда Pentahotel Moscow, Arbat, Hotel Management
Dear Alvaro, Thank you for choosing Pentahotel Moscow, Arbat and for your review. Your kind feedback is very much appreciated and we look forward to welcoming you back. Best regards, Pentahotel Moscow, Arbat
2 out of 5
by A traveller

Posted Oct. 22, 2021 on Expedia
It is a 1st time efort at running a hotel. they dont understand or get the elements right.
Comment from Hotel Management
Oct. 25, 2021 by Pentahotel Moscow, Arbat, Hotel Management
Dear Scott, Thank you for choosing Pentahotel Moscow, Arbat and for your review. We bring our deepest apologizes for all the inconvenience. We would like to assure you that your opinion is very important for us and we would really appreciate if you could give us more details. For sure we will do our best to improve our service. We hope you will give us another chance and come back soon. Best regards, Pentahotel Moscow, Arbat
5 out of 5
by A traveller

Posted Oct. 4, 2021 on Hotels
Comment from Hotel Management
Oct. 18, 2021 by Pentahotel Moscow Team, Hotel Management
Уважаемый Гость, Благодарим Вас за выбор Pentahotel Moscow, Arbat и за Ваш отзыв. Будем рады видеть Вас снова в Pentahotel Moscow! С наилучшими пожеланиями, Команда Pentahotel Moscow, Arbat
4 out of 5
by A traveller

Great Experience

Posted Sep. 11, 2021 on Hotels
Perfect location in Arbat and walking distance to red square. The staff are so friendly, helpful and they speak English really good. I would definitely stay on my next visit to Moscow
Comment from Hotel Management
Sep. 16, 2021 by Pentahotel Moscow, Arbat, Hotel Management
Dear Amr, Thank you for choosing Pentahotel Moscow, Arbat and for your review. Your kind feedback is very much appreciated and we look forward to welcoming you back. Best regards, Pentahotel Moscow, Arbat
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