Ratings based on 8 Guest Reviews

Hear it directly from our travellers
4.4 out of 5
100% of guests recommend
4.9 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Great House

Posted Feb. 25, 2024 on HomeAway
Our multigenerational family had a wonderful long weekend. The house was well equipped with tons of amenities, it was clean and located in a quiet neighborhood walking distance from lake winni! We had 4 adults, two teens and a puppy, and we all enjoyed our stay and the house!!
5 out of 5
by A traveller

Great Place to Stay

Posted Feb. 15, 2024 on HomeAway
Amazing location, good place to lay your head when spending the days outdorrs
5 out of 5
by A traveller

Great Weekend Away

Posted Jan. 11, 2024 on HomeAway
It was absolutely silent upon our arrival- completely absent of human-made noise. It was wonderful. The cottage was immaculate and well outfitted. There are good dining options nearby, and Gunstock mountain only 40 minutes away.
4 out of 5
by A traveller

Lake

Posted Jun. 15, 2023 on HomeAway
Very nice house. Not very good as far as instruction for entry. There are 4 numbers on a 5 number code. Had to figure it out ourselves. Asked months ago for early check in and
Comment from Hotel Management
Jun. 30, 2023 by VrboOwner, Hotel Management
Thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We sincerely apologize for the issues that you experienced upon arrival and are glad that our team was able to assist you. Please know that this is not the typical standard our guests can expect and when issues occur, we make every effort to resolve them quickly and efficiently. We do feel it is important to note that our team assisted promptly upon these concerns being reported and we regret that this experience detracted from your vacation with us.
5 out of 5
by A traveller

Great place to stay

Posted Jun. 12, 2023 on HomeAway
Perfect getaway, nice and quiet and secluded.
1 out of 5
by A traveller

Customer service was absolutely terrible

Posted Jan. 22, 2023 on HomeAway
We got to the house at 11 had no problem getting the house key out of the lock box. The key itself would not open the door. We tried everything. Wiggling it pulling on the door it would not turn. Immediately called the 1 800 number. Got someone who told me it was the correct key. Told them it would not open the door. We had driven 4 hours to get there. They said they would call someone local and call me right back. They never called back. Half hour later I called again got someone else. Told that person the same story. They said they would check into what was going on and call me back. Never called back. Waited anoth half hour called again. Talked to a women named Christine. Told her the story again. They just kept telling me it was the correct key like we were morons that can’t put a key in a door and open it. This women actually did call us back about a half hour later to tell me they weren’t sure what they could do for us there was nobody available in our area. We asked them to call the cleaning staff since they are obviously the ones who left the key and maybe they had another one. This was now near 2 in the morning. They said no one was going to answer the call that late. We were looking at having to drive back home 4 hours away very tired. She finally said they could call a locksmith. They found one about an hour away. He showed up about 2:30. He tried the key and said it wasn’t the right key for the lock. He ended up having to drill out the lock and put a new one in. Took him only about a half hour but now it was 3 in the morning. By the time we got our stuff out of the car and our two dogs. We got to bed at 4 in the morning. We had gone there to look at some properties we were going to an open house the next morning between 10 and 11:30. We could not get up and get ready to make it we slept to late since didn’t get in bed until 4. I do not understand wht the locksmith was not called at 11 when we first called. They kept just telling us it was the correct key. If they had negative stars for this company that is what I would have rated them.
Comment from Hotel Management
Jun. 20, 2023 by VrboOwner, Hotel Management
Patricia, thank you for your review, we appreciate you taking the time to share your feedback. We are so sorry to hear you had trouble accessing the home upon your arrival and for the unexpected delay in getting you checked in. Please know that this experience you had is certainly not commonplace, nor is it indicative of our level of service, and we regret any frustrations or inconvenience this caused you and your party during your time with us. It is never our intention to disappoint, as we strive to provide each and every one of our guests with an enjoyable experience. While we do understand that it doesn’t remedy the experience, we hope the refund that you were given has helped with some resolution for the issues you experienced. We've shared your feedback with our local manager so they can work to improve this home for future reservations and discuss preventative measures to ensure the continued enjoyment of future guests. We appreciate you allowing us the opportunity to improve, and we sincerely hope you will give us another chance to impress you on a future stay.
5 out of 5
by A traveller

Clean and everything you need is there!

Posted Nov. 27, 2022 on HomeAway
Very easy!
5 out of 5
by A traveller

Great Getaway Cottage

Posted Aug. 15, 2022 on HomeAway
Loved the fire pit! We barbecued and ate dinner outside in the picnic table many nights. The cottage is in a quiet location….our group saw many deer including babies wondering around. House was very clean and had all necessary amenities. Easy access off major roads. Very short drive to lake beach with easy access to parking and boat ramp.