Ratings based on 147 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 1, 2024 on Expedia
The Staffs were very friendly and very efficient
Comment from Hotel Management
Mar. 12, 2024 by Management, Hotel Management
Dear Epiphane,Greetings from The Concord Hotels and Suites.We appreciate your feedback in regards to our staff. We hope that you had a lovely stay as well. We look forward to hosting you in the future.Regards,
by A traveller
Posted Feb. 28, 2024 on Expedia
Super friendly and helpful staff! Had a great time
Comment from Hotel Management
Feb. 28, 2024 by Management., Hotel Management
Dear Sara,Thank you for the fantastic feedback! We're delighted to hear that our staff was super friendly and helpful during your visit. Making sure our guests have a great time is what we're all about, and we're thrilled that you had a positive experience with us. We can't wait to welcome you back for another enjoyable stay!
by A traveller from Surrey
Posted Feb. 4, 2024 on Expedia
excellent friendly staff and very nice facilities
Comment from Hotel Management
Feb. 28, 2024 by Management, Hotel Management
Dear Nancy,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our excellent staff and facilities during your visit. Providing a pleasant experience for our guests is always our top priority, and we're delighted that we hit the mark for you. We hope to welcome you back again soon for another enjoyable stay!
by A traveller
Pool and exercise room need maintenance
Posted Dec. 27, 2023 on HotelsStay was good, food and service was good. Only problem is that if you want to swim ( pool was out) and workout … machines have to be fixed .., and maintained…. We stayed for 5 days but no one fixed the pool . We were looking for swimming but very disappointed….
Comment from Hotel Management
Jan. 11, 2024 by Management., Hotel Management
Dear Rita,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that overall, your stay was good, and you enjoyed the food and service.However, we sincerely apologize for the disappointment caused by the pool being out of service during your entire 5-day stay. We understand the importance of these amenities, and it's regrettable that we couldn't address the issue promptly. Rest assured, we take your concerns seriously, and we are reviewing our maintenance procedures to ensure a more timely resolution in the future.Additionally, we appreciate your feedback about the workout machines needing attention. We will prioritize the maintenance and repair of these facilities to provide a more enjoyable experience for our guests.Your comments are valuable, and we apologize for any inconvenience caused. If there's anything more you would like to discuss or if there's a way we can make amends, please feel free to contact us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Regards,
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Management, Hotel Management
Dear Abdikadar,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,
by A traveller from kansas
Posted Dec. 7, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Management, Hotel Management
Dear Moses,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,
by A traveller
Posted Dec. 4, 2023 on Expedia
Very nice had a great experience but the night receptionist was not friendly seem to have attitude issues didn’t seem happy in his job. but everybody else was amazing
Comment from Hotel Management
Dec. 8, 2023 by Management, Hotel Management
Dear Domenico,Thank you for sharing your experience with us, and we genuinely appreciate your feedback. We are pleased to hear that overall, you had a great experience during your stay at The Concord Hotel.However, we sincerely apologize for any inconvenience caused by the attitude of the night receptionist. Providing exceptional and friendly service is a fundamental part of our commitment to our guests, and we regret that this aspect fell short during your visit.Rest assured that we take your comments seriously, and we will address this matter with the utmost urgency. We believe in continuous improvement, and your feedback will help us enhance our services and ensure that every guest, including yourself, receives the exceptional hospitality we aim to provide.We genuinely appreciate your understanding and thank you for bringing this to our attention. We hope that this isolated incident will not overshadow your overall positive impression of The Concord Hotel.If there are any specific details you would like to share about your interaction with the night receptionist, please feel free to provide more information. This will assist us in addressing the issue more effectively.Once again, we appreciate your patronage and the opportunity to improve. We hope to have the pleasure of welcoming you back in the future, and we assure you that every effort will be made to make your next stay even more enjoyable.If there's anything else you would like to discuss or if you have further feedback, please don't hesitate to reach out.Regards,
by A traveller
Posted Dec. 2, 2023 on Hotels
Excellent facility and loved the services offered by the staffs… very cooperative and warm people. Thanks to the management to provide such great hospitality and maintaining the facility in the heart of Business district.
Comment from Hotel Management
Dec. 8, 2023 by Management., Hotel Management
Dear Subhendu,Warm greetings from The Concord Hotels and Suites. We are glad that you loved your stay with us and the services accorded to you. Thank you for the positive feedback and we look forward to hosting you in the future.Regards,
by A traveller
Posted Nov. 30, 2023 on Expedia
Comment from Hotel Management
Dec. 8, 2023 by Management., Hotel Management
Dear Anastasios,Thank you for taking the time to provide your feedback and for choosing The Concord Hotel during your recent stay. We appreciate your candid assessment of your experience.We noticed that you rated your stay as 3/5, and we would be grateful if you could share more details about your rating. Understanding your specific concerns will help us pinpoint areas that may need improvement and enhance our overall service.Your feedback is invaluable to us, and we are committed to continuously improving our guest experience. If there are any specific aspects, incidents, or areas of concern that contributed to your rating, we would like to address them promptly.Please feel free to share more details, whether positive or constructive, so that we can better serve you and future guests. Your insights are essential in our ongoing efforts to provide the best possible hospitality experience.We appreciate your openness and look forward to hearing from you soon. If you have any questions or additional comments, please don't hesitate to reach out.Thank you once again for choosing The Concord Hotel, and we hope to have the opportunity to welcome you back for an improved experience in the future.Regards,
by A traveller
Posted Nov. 20, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Management., Hotel Management
Dear Latrice,Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing us!Regards,
