Ratings based on 914 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 24, 2024
My room was gross. Every towel had hair in it like it has just been used and just folded to dry. It smelled “moldy” and bathroom walls and tiles were dingy and displaced in some areas. Don’t recommend this place.
Comment from Hotel Management
May 30, 2024 by Sunny Patel, GM, Hotel Management
I am saddened to learn that your experience with us was not the memorable one we intended. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your stay will receive a full and in-depth evaluation from our hotel management. I am truly regretful that we let you down, but I hope you will give us another chance in the future to provide you with the exceptional experience you deserve.Regards, Sunny Patel, GM
by A traveller
Posted Apr. 7, 2024
What is the $100 security payment all about?? Will never stay at a Baymont if this going to be their policy.
Comment from Hotel Management
Apr. 14, 2024 by Sunny Patel, GM, Hotel Management
Thank you for taking the time to review your stay. Your feedback regarding the deposit, which merely acts as a guarantee towards any incidentals charged to the room are also appreciated, though as you will find, this is a typical practice of most hotels throughout the area. We trust you found that this deposit was refunded promptly upon departure and hope that this surprise will not stop you from visiting with us again.Regards, Sunny Patel, GM
by A traveller
Never again
Posted Mar. 2, 2024 on HotelsVery noisy, people talking outside our room all hours. Room not very clean. Breakfast we didn’t even stay for, only 1 waffle maker and a line to use it. Coffee was bad. Didn’t like that you had to pay an extra $100. Deposit. And hope that they credit you back for it.
Comment from Hotel Management
Mar. 4, 2024 by Sunny Patel, GM, Hotel Management
I'm disappointed to learn that your experience with us was not the exceptional one we aim for. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Sunny Patel, GM
by A traveller
Really bad stsy
Posted Feb. 15, 2024 on HotelsBeds was dirty and the rooms was smelly also and the shower was terrible
Comment from Hotel Management
Feb. 19, 2024 by Sunny Patel, GM, Hotel Management
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Sunny Patel, GM
by A traveller
Posted Feb. 15, 2024 on Expedia
The maids are super nice but the place needs to be updated very old and the bathroom wall had blood stains and the Elevator does not work good also i can't believe Wyndham has there name on this place
Comment from Hotel Management
Feb. 15, 2024 by Regards, Sunny Patel, GM, Hotel Management
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Sunny Patel, GM
by A traveller
Posted Feb. 11, 2024 on Expedia
Passive aggressive the staff clearly have no respect for the guest and I stayed here 9 days. Apparently it is a problem to book through a third party website and they penalize you with an early check in fee every day if you choose to extend your stay by one more day unless you over pay by booking it directly through thebhotel which is more than double the online prices even if you dont change rooms they still charge you as though you were never there to begin with and then on my 9th day while I was in Nashville looking for an Apartment they decided that I needed to Be disturbed by knocking on my door while the sign was clearly up. Do Not Disturb looking for me to pay another $12. For an early Check in fee even though I had been in the same room for 9 days in a row. No customer service, no respect, just despicable. Ive spent a fotune here in 9 days absolutely unacceptable. Treatment to charge guest when in reality me not requesting a new room and not having them even clean the suite i did that myself even borrowed the vacum to clean up prevous guests mess saving them money they still felt entitled to more cash for a fake early checkin fee being that I booked online, it actually required them to do nothing. The only reason I even had to go to the office is because of the fee so there was no added effort for the staff and i was in my suite four days at that point i guess they wanted me to Check out every additional day and sit in the lobby for 4 hours to avoid said fees
Comment from Hotel Management
Feb. 12, 2024 by Sunny Patel, GM, Hotel Management
Dera Ryan,I'm so sorry to learn that your stay with us was not the best it could have been. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Sunny Patel, GM
by A traveller
Posted Feb. 7, 2024 on Expedia
A bit out of the way but for the price pretty good. Little things can go a long way, like all cable channels available, bigger shower towels, actually having soap in the shower dispenser, the microwave and fridge in more convenient location other then in a tight corner by the sink. Would have got 4.5-5 stars across the board if those little things were up to par. Other than that was an enjoyable very clean place to stay and will definitely keep an eye out for them in future trips to Nashville.
Comment from Hotel Management
Feb. 8, 2024 by Sunny Patel, GM, Hotel Management
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Sunny Patel, GM
by A traveller
Posted Feb. 5, 2024 on Hotels
Lo único que deben mejor en verificar que las sábanas estén limpias y sin manchas eso da imagen mala al lugar. La tabla de planchar rota
Comment from Hotel Management
Feb. 8, 2024 by Sunny Patel, GM, Hotel Management
Le agradecemos sinceramente por compartir su excepcional experiencia en nuestro hotel. Nos complace saber que nuestras instalaciones y servicios han estado a la altura de sus expectativas, ya que es siempre nuestra principal meta. También queremos expresar nuestro agradecimiento por su reconocimiento al trabajo de todo nuestro equipo, quienes se esfuerzan a diario para alcanzar altos niveles de satisfacción de nuestros clientes. Nos entusiasma la idea de tenerles de vuelta en nuestro hotel para otra memorable experiencia.Regards, Sunny Patel, GM
by A traveller from Greenbrier
Posted Feb. 3, 2024 on Expedia
Awful
Comment from Hotel Management
Feb. 8, 2024 by Sunny Patel, GM, Hotel Management
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Sunny Patel, GM
by A traveller
great service!
Posted Jan. 17, 2024 on Hotelsthe management and staff are very attentive and thorough. excellent customer service.
Comment from Hotel Management
Jan. 23, 2024 by Sunny Patel, GM, Hotel Management
Thank you for your glowing review of your stay. I am overjoyed to learn that you thoroughly enjoyed your stay and received exceptional service from our team. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We are eagerly awaiting your return on many future visits.Regards, Sunny Patel, GM
