Ratings based on 871 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 5, 2024
Comment from Hotel Management
May 8, 2024 by Manager, Hotel Management
Hello Robert, We're sorry to hear about your experience. Please contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address them.
by A traveller
Posted May 5, 2024
The gym was out of order pool was not open yet and it was 85 degress. Room smell humid
Comment from Hotel Management
May 7, 2024 by Manager, Hotel Management
Hello Saby, We apologize for the inconvenience you experienced during your stay. Guest feedback is essential for us to improve our services continually. Your concerns will be shared with our team for their review and attention. We hope you would consider staying with us again in the future to provide you with a better experience.
by A traveller
Posted Apr. 16, 2024
Rooms very clean but no extras. Staff was so very friendly though it made the stay enjoyable.
Comment from Hotel Management
Apr. 18, 2024 by Manager, Hotel Management
Hello Anthony, We are glad to hear that you found our rooms clean and our staff friendly during your stay. We appreciate your feedback and are always looking for ways to improve our guest experience. If you have any further comments or suggestions, please feel free to reach out to us.
by A traveller
Posted Apr. 15, 2024
I liked the property and think it was a good value. I do not know why there is an additional $60 fee on my card but I am going to call today. Nanci
Comment from Hotel Management
Apr. 18, 2024 by Manager, Hotel Management
Hello Nanci, We're pleased to hear you enjoyed your stay and found our property to be a good value. Should you have any questions regarding additional charges, please reach out to our management team directly for clarification. Thank you for your feedback, Nanci.
by A traveller
Posted Apr. 3, 2024
The front staff was friendly, one guy was very good.
The room was basic and outdated.
The breakfast wasn't anything like the photo, no waffle maker at all, that's misleading but the juice and toast was okay. It was about 20 minutes from downtown Nashville.
Comment from Hotel Management
Apr. 7, 2024 by Manager, Hotel Management
Hello Richard,We appreciate your kind words about our front staff and are pleased to hear that you found them friendly. We take note of your feedback regarding the room and breakfast offerings. Our property is located a short distance from downtown Nashville, providing a peaceful retreat while still being accessible to the city's attractions. Thank you for sharing your thoughts with us.
by A traveller from Wildomar
Posted Mar. 31, 2024
My trip was cancelled due to a problem with the airlines. I called the hotel to see if I could reschedule to a different date and was told I couldn’t. Don’t use Travelocity with this hotel. I blame both Travelocity and the hotel for bad communication.
Comment from Hotel Management
Apr. 3, 2024 by Manager, Hotel Management
Hello Matthew, We apologize for any inconvenience you experienced. We recommend contacting our hotel directly for assistance with rebooking your stay for another date. We appreciate your feedback and will address any communication gaps with third-party booking platforms.
by A traveller
Posted Mar. 30, 2024
There were no coffee pots in the rooms. They were taken out to replace but have not yet. The bed spread and blankets were so thin, all four of us froze. Very disappointed. Last visit was so much better.
Comment from Hotel Management
Mar. 31, 2024 by Manager, Hotel Management
Hello Elizabeth,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to improve our services. Please contact our management for further assistance with your concerns.
by A traveller
Posted Mar. 25, 2024
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Comment from Hotel Management
Mar. 27, 2024 by Manager, Hotel Management
Hello Mason, We appreciate your feedback and regret any inconvenience caused during your stay. Should you wish to discuss your experience further, please feel free to contact our management team directly.
by A traveller
Posted Mar. 18, 2024
The hotel was ok the room was fairly nice and pretty clean but they don’t stock the rooms with much
We had to go get coffee for the coffee machine in the room
Had to get toilet paper because we only had a small amount left on the roll
They acted like it was a inconvenience to give me the stuff that should have been stocked before we arrived
The bed was kinda hard & the pillows are flat & seemed extra small
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Mary, We appreciate your feedback regarding your recent stay. We regret to hear about the inconveniences you experienced. Your comments will be shared with our team for further review and improvement. We strive to enhance our guests' experiences and will address the issues you encountered to ensure better service in the future.
by A traveller
Enjoyable
Posted Feb. 29, 2024 on HotelsIt was very clean and quiet had a very nice stay.
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello Christopher,We're delighted to hear that you enjoyed a clean and peaceful stay with us. Our team works hard to ensure all our guests have a comfortable experience. If there's anything else we can do to enhance your next visit, please feel free to reach out to us.
