Ratings based on 948 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024 on Expedia
My stay was pretty good it’s did its job but the only thing that spooked me that there was bug in my bed so I don’t know if it’s there’s more bugs or it was just the one one bug but my stay was overall was very very good
Comment from Hotel Management
Feb. 26, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Marquis,I appreciate you sharing your feedback following your stay at the RED ROOF INN MYSTIC - NEW LONDON. It was great to read that you had an overall good stay with us. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller from Bronx
Posted Feb. 14, 2024 on Expedia
Nice
Comment from Hotel Management
Feb. 14, 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Dilraj,Thank you for taking the time to write a review of your stay at the Red Roof Inn Mystic - New London. It's great to hear that you had a nice stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
by A traveller
Posted Feb. 13, 2024 on Expedia
Easy to get in and out the biggest things the place needs a good upgrade and repairs rooms are out dated. Property could use a good cleaning. Close to shopping and food just don't go to the Denny's just saying
Comment from Hotel Management
Feb. 14, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Charles,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. I'm happy to read that you took liking to the convenience of our property to eateries around the area. However, you indicated that you weren't satisfied with our cleanliness. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RedRoof Management
by A traveller
Comfortable bed
Posted Feb. 11, 2024 on HotelsIt was as expected for the price. Comfortable bed and loud a/c which is perfect
Comment from Hotel Management
Feb. 11, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MYSTIC - NEW LONDON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good value for price, comfortable bed and nice a/c. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management
by A traveller
served it's purpose
Posted Feb. 11, 2024 on Hotelsvery bad smell in room, seriously needs upkeep, missing paint, no shower jel in dispenser, towel bar in bathroom fell of wall, no mini-fridge. It served it's purpose as a 1 night place to shower and sleep but I will not stay again
Comment from Hotel Management
Feb. 11, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Ann,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. Relative to the room you were assigned, please accept our most sincere apologies. On the room I've investigated, and upon investigating I say that you booked a standard room which doesn't consist of the amenity mentioned. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management
by A traveller
Posted Feb. 10, 2024 on Expedia
We needed something cheap and close
To the casino. We slept showered and left. Nothing fancy but just what we needed. Will definitely go again. 70$ on a Friday night??!!
Comment from Hotel Management
Feb. 11, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Erin,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Mystic - New London. It's nice to read that you took advantage of our hotel's convenience and prices. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RedRoof Management
by A traveller
Posted Feb. 10, 2024 on Expedia
The bathroom sink didn’t work. I had to wash and brush my teeth in the bathtub.
Comment from Hotel Management
Feb. 12, 2024 by Guest Relation Management, Hotel Management
Hi Jennifer,This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Our maintenance team will address the issue promptly to ensure it is resolved for future guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A traveller
Posted Feb. 10, 2024 on Hotels
Comment from Hotel Management
Feb. 11, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Patricia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Mystic - New London. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 9, 2024 on Expedia
Clean. Very poor sound isolation. Noise from next room during night
Comment from Hotel Management
Feb. 9, 2024 by Manager, Hotel Management
Hello Vladimir,We appreciate your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience you experienced due to noise from the neighboring room. Our team strives to maintain a peaceful atmosphere for all guests, and we understand the importance of sound isolation. We will review this concern to ensure a better experience for our future guests.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mystic - New London and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist
