Skip to main content
Beginning of main content

"I was never told at check in about the security deposit. I moved from NYC in February after 20 years. My son is in the hotel business and helped to op ... " More

By a verified traveller on Tue 26 Dec 2023

Enter dates to see availability

Hotel Description

3-star hotel near Times Square, connected to the convention center

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Traveling on business? Take advantage of the business center and free internet in public areas. There's a gym on site, and laundry facilities and concierge services are also offered.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $216* Per night/room 31 Mar. - 1 Apr.

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Element New York Times Square West ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Element New York Times Square West

Everyone (11) Couples (3) Family (1)
5 out of 5

Posted by on 12 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

2 Feb. 2024 by Nina

Thank you for taking the time out to review our hotel. We hope to see you again soon!

5 out of 5
I was never told at check in about the security deposit. I moved from NYC in February after 20 years. My son is in the hotel business and helped to open this hotel. I have terminal cancer so this was a special trip. I still don’t know the cost of this deposit. I did not authorize the amount that was deducted, This ruined my Christmas.

Posted by on 26 Dec. 2023

Was this review helpful to you?
1 out of 5
They kept charging my card on file. Girl at check in was clueless. Still calling them to straight en it out

Posted by on 12 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

17 Dec. 2023 by Nina

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly.

5 out of 5
Everything

Posted by on 2 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

3 Nov. 2023 by DeeJae

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

3 out of 5
We stayed at the Element for a special birthday celebration, our room was a junior suite that has kitchenette and a small living room vibey sofa, desk and tv. Even though I requested a birthday celebration by sending a message to the hotel team when booked the suite, when we arrived it was not done. They said they didn’t get such message even though I showed them the whole conversation about it between me and the hotel team. It was weird, instead the front desk worker gave us a bag with chips and granola bar to compensate for the mistake. Rooms are cleaned every other day, so we didn’t get any cleaning service done through our 2 nights 3 days stay. The elevators are total failure like everyone else say.. one thing I liked was their open buffet breakfast, they have fruit, yogurt, muffin, bagel, cereals, various beverages. It was above average I could say. They also have gym and rooftop in which we enjoyed the limited view. The neighborhood is not safe, there are a lot of drug dealing and smoking going on, it is a spot for homeless people too.

Posted by on 26 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

27 Oct. 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly.

1 out of 5
Holes in wall headboard ripped sink faucet loose.

Posted by on 20 Sep. 2023

Was this review helpful to you?
Comment from Hotel Management

11 Oct. 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5
I liked the location, the service, and everything was ery clean.

Posted by on 2 Jul. 2023

Was this review helpful to you?
Comment from Hotel Management

2 Jul. 2023 by DeeJae

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

4 out of 5

Posted by , from MISSOURI CITY on 24 Jun. 2023

Was this review helpful to you?
4 out of 5
Great location, they have a wonderful Breakfast and a free Cocktail hour of Beer and Wine. And they have appetizers. The room are clean and up to date. Smart Contemporary Hotel.

Posted by on 22 Jun. 2023

Was this review helpful to you?
Comment from Hotel Management

24 Jun. 2023 by DeeJae

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5 out of 5

Posted by on 30 May 2023

Was this review helpful to you?
Comment from Hotel Management

31 May 2023 by DeeJae

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

About the Element New York Times Square West

Location 311 West 39th Street, New York, NY 10018

Property Features

Element New York Times Square West offers its guests a fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features multilingual staff, coffee/tea in a common area, and concierge services. This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Built in 2010
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Penn Station (1.6 km / 1 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.1 km / 0.1 mi)

Room Amenities

Element New York Times Square West offers 411 air-conditioned accommodations with DVD players and safes. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchenette
  • Separate bedroom
  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Minimum guest age is 21
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 76 per day(328 ft away; open 24 hours)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Element Aparthotel New York Times Square West
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.ca/New-York-Hotels-Element-New-York-Times-Square-West.h3877296-p2.Hotel-Reviews?rm1=a2&
There was an error importing /New-York-Hotels-Element-New-York-Times-Square-West.h3877296-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/New-York-Hotels-Element-New-York-Times-Square-West.h3877296-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.