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Holiday Inn Express - New York City Chelsea, an IHG Hotel

2.5-star property
232 W 29th St, New York, NY 1-855-887-0424
4.3 out of 5
Excellent!
See all 13 travelocity Reviews

"There was a nice breakfast spread but not enough seating. The beds were comfortable, but we were on the first floor and noise from the nearby pantry ... " More

By a verified traveller on Wed 27 Mar 2024

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Hotel Description

Hotel near Madison Square Garden in New York

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Macy's. 5th Avenue and The High Line Park are also within half a mile (1 km).

Renovated in 2024

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a terrace are also provided.

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $232* Per night/room 28 Apr. - 29 Apr.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express - New York City Chelsea, an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express - New York City Chelsea, an IHG Hotel

Everyone (4) Couples (2) Family (7)
3 out of 5
There was a nice breakfast spread but not enough seating. The beds were comfortable, but we were on the first floor and noise from the nearby pantry and the lobby made it difficult to sleep.

Posted by on 27 Mar. 2024

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Comment from Hotel Management

2 Apr. 2024 by General Manager

Dear Deborah, Thank you for staying with us and for reviewing your time at our hotel. We're glad that you enjoyed the breakfast offerings and found the beds comfortable during your stay. However, we apologize for any inconvenience caused by noise from nearby areas, and we appreciate your insights regarding the breakfast area seating. Your feedback is valuable to us as we continuously strive to improve our guests' experiences. Should you choose to stay with us again, we'll do our best to ensure a more fulfilling visit for you. Warmest Regards,Ahmed LatifGeneral Manager

3 out of 5
Mostly quiet, close to everything we wanted to do. Comfy bed, clean shower. Toilet ran, but once you closed the door you couldn’t hear it. One of the two elevators wasn’t working for 3 of our 4 days. A tad inconvenient. Walking down 11 flights of stairs was not fun, but we didn’t have to walk up them! Ha. Breakfast was nice. Staff was friendly and helpful. We’d stay there again.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

26 Mar. 2024 by General Manager

Dear Kathleen Marie, Thank you for reviewing your stay. It is delightful to know that your overall experience was pleasant. We are pleased that our optimal location worked well for your visit. Please accept our apologies for the inconvenience caused by the running toilet and the out-of-service elevator. We hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest!Warmest Regards,Ahmed LatifGeneral Manager

5 out of 5

Posted by , from CHAUMONT on 30 Jan. 2024

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Comment from Hotel Management

21 Mar. 2024 by General Manager

Dear Julie, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to hear that you had a great experience at Holiday Inn Express New York City - Chelsea. We look forward to welcoming you back on your next visit!Warmest Regards,Ahmed LatifGeneral Manager

5 out of 5
The place is close to where we needed to go. Breakfast was great. Check in was quick and easy.

Posted by , from CHAUMONT on 28 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by General Manager

Dear Julie, Thank you for the excellent review of your stay at Holiday Inn Express New York City - Chelsea. We appreciate you mentioning our convenient location and excellent breakfast. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Warmest Regards,Ahmed LatifGeneral Manager

4 out of 5

Posted by on 20 Aug. 2023

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Comment from Hotel Management

10 Sep. 2023 by General Manager

Dear Eliezer, We appreciate your gracious rating about your stay at Holiday Inn Express New York City - Chelsea. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Warmest Regards,Ahmed LatifGeneral Manager

5 out of 5
Staff was excellent. Great location. Hidden gem of a place.

Posted by on 9 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by General Manager

Dear Jeff, We appreciate your wonderful review of your stay with us at Holiday Inn Express New York City - Chelsea and for letting us know our location and service met all your expectations. Your inspiring words have encouraged our entire team as they continue to provide elevated services to our guests. It was a pleasure having you as our guest, and we look forward to welcoming you back whenever your travels bring you to our area. Warmest Regards,Ahmed LatifGeneral Manager

5 out of 5
Excellent location, close to all that mid-town offers. Room/building nice, clean.

Posted by on 1 Jun. 2023

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Comment from Hotel Management

2 Jun. 2023 by General Manager

Dear Robin, Thank you for your recent stay at Holiday Inn Express New York City - Chelsea and posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations and that our location was perfect for your needs! We enjoyed having you as our guest, and we hope to see you again on your next visit to New York City. Warmest Regards,Ahmed LatifGeneral Manager

5 out of 5
Excellent stay. Great location for Madison Square Garden. Great continental breakfast especially their cinnamon rolls!

Posted by on 14 Jan. 2023

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Comment from Hotel Management

14 Jan. 2023 by Richard Berry

Thank you so much for taking the time out to respond to our survey. It makes us very happy to see that you had a pleasurable time with us, as it is our commitment to provide every guest with superior accommodations and service. We hope this will prompt you to return to our hotel and, even more, to our great city to stay with us again. Thank you again for your time and patronage. We look forward to having you back!

5 out of 5
The staff was wonderful, very friendly and helpful. The room was very clean and comfortable. Breakfast was great with lots of variety. I loved that you have an outside seating area. Construction in the front of the hotel detracted a bit from the enjoyment of sitting outside.

Posted by on 25 Aug. 2022

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Comment from Hotel Management

27 Aug. 2022 by General Manager

Dear Joan, Thank you for being our guest and for writing such a great review. We are delighted that our service and accommodations exceeded your expectations and that you particularly loved our breakfast. We hope that your great experience will bring you back to enjoy more of what we offer. Thank you again for choosing the Holiday Inn Express New York City - Chelsea.Warmest Regards,Laurie MiskoGeneral Manager.

3 out of 5
No hand soap. No tissues. Old wall paper peeling off. Just not a 3 rating- more like a 1.

Posted by on 15 May 2022

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Comment from Hotel Management

2 Jun. 2022 by Front Desk

Thank you so much for taking the time to give us a review. We are saddened to see that your time with us was less than satisfactory. It is our commitment to provide every guest with exemplary service and amenities. We will address this information with our team to make it better. Thank you again and thank you for staying with us!

About the Holiday Inn Express - New York City Chelsea, an IHG Hotel

Location 232 W 29th St, New York, NY 10001

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express - New York City Chelsea, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Express - New York City Chelsea, an IHG Hotel was completed in March 2024. This New York hotel is smoke free.

  • 228 guestrooms or units
  • 15 levels
  • Built in 2005
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.9 km / 0.6 mi)
  • Metro station: 28 St. Station (7th Av.) (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Express - New York City Chelsea, an IHG Hotel offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 10:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 70 lbs per pet
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 22.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Madison Garden
  • Holiday Inn Express Madison Square
  • Holiday Inn Express Madison Square Garden
  • Holiday Inn Express Madison Square Garden Hotel
  • Holiday Inn Express Madison Square Garden Hotel New York
  • Holiday Inn Express Madison Square Garden New York
  • Madison Square Garden Holiday Inn Express
  • Madison Square Holiday Inn Express
  • Holiday Inn Express New York City Chelsea Hotel
  • Holiday Inn Express New York City Chelsea
  • Holiday Inn Express

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.