Ratings based on 976 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
I tried toom service for more than 10 times and it is busy.
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Mei, we regret to learn of your experience reaching out to our room service. The team strives to be available around the clock to address our guests' needs promptly. Rest assured, your comment has been noted and will be shared with our service team members for better improvement. We hope you will consider giving us another opportunity to serve you better.Alex KSocial Media Manager
by A traveller from Quincy
Posted Feb. 21, 2024 on Expedia
This hotel is in a great area with not too much of the TS chaos. Very walkable to theaters and restaurants. The hotel is well kept and the staff we're all very attentive and friendly. The bar is great for a night cap or brunch cocktail!
Comment from Hotel Management
Feb. 22, 2024 by Customer Service, Hotel Management
Harold, it's fantastic to hear your stay at InterContinental New York Times Square was a pleasing one. We're thrilled you appreciated our ideal location, clean premises, and attentive team members, and liked visiting our bar. We look forward to your next stay with us.Alex KSocial Media Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by Customer Service, Hotel Management
Tamara, thank you for choosing the InterContinental New York Times Square for your stay. We're thrilled to know your experience was favorable, even if you didn't leave specific comments. Your satisfaction is our top priority! Wee hope to host you again soon for another exceptional stay.Alex KSocial Media Manager
by A traveller
Posted Feb. 18, 2024 on Hotels
Great hotel and location to theater
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Kathleen, we're thrilled to hear you appreciated the strategic location of the InterContinental New York Times Square in proximity to the theater. It's always great to receive feedback from satisfied guests. We cannot wait to welcome you back!Alex KSocial Media Manager
by A traveller
Happy guest
Posted Feb. 16, 2024 on HotelsNice hotel; comfortable and spacious room (especially for NYC); great location. Staff was very friendly and helpful.
Comment from Hotel Management
Feb. 16, 2024 by Customer Service, Hotel Management
Greetings, it's wonderful to hear you enjoyed your stay at the InterContinental New York Times Square. Appreciating our well-appointed rooms, prime location, and friendly colleagues is delightful and we're thrilled to have added to your enjoyable New York City experience. Thank you for choosing us.Alex KSocial Media Manager
by A traveller
Crews don't work properly
Posted Feb. 13, 2024 on HotelsPerfect location, good facilities, friendly crews but they don't do their job properly.
They said yes or will check, but it was no or not checked.
Do not want to stay again.
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Seungwoo, it's regrettable to hear that your experience didn't completely meet your expectations. It's concerning that there were miscommunications with our team members, and we appreciate your feedback as it provides us with an opportunity to refine our services. We're sorry that you've decided not to return, but should you reconsider, we're confident we can provide you with an improved experience.Alex KSocial Media Manager
by A traveller
Intercontinental NYC Times Square shines.
Posted Feb. 13, 2024 on HotelsGreat stay in NYC.Great staff make you feel welcome and safe. Great property, wonderful people.
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Timothy, we're thrilled you had such a wonderful experience at InterContinental New York Times Square. It's excellent to hear that our team members made you feel both welcomed and secure, contributing to the overall greatness of your stay. We look forward to welcoming you back during your next NYC visit.Alex KSocial Media Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Denise!We strive to make all of our guests feel welcome and relaxed during their time at InterContinental New York Times Square! We can't wait to see you again soon.Alex KSocial Media Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Overall great experience
Comment from Hotel Management
Feb. 13, 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Patricia!It's fantastic you enjoyed your time at InterContinental New York Times Square so much! We look forward to hosting you again soon for another amazing experience!Alex KSocial Media Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Great
Comment from Hotel Management
Feb. 12, 2024 by Customer Service, Hotel Management
Jennifer, thank you for sharing your feedback. We're pleased that you found your experience at InterContinental New York Times Square to be excellent. We hope to host you again soon for another great stay.Alex KSocial Media Manager
