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4.3 out of 5

"This is our second time staying at The Lotte and it’s always feels so magical to walk in through the front door . Customer service is exceptional. Can ... " More

By a verified traveller on Wed 07 Jul 2021

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Hotel Description

Family-friendly stay near 5th Avenue

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Rockefeller Center. Grand Central Terminal and Broadway are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Families will appreciate complimentary bicycles and babysitting. Traveling on business? Take advantage of the business center, express check-out, and valet parking.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $659* Per night/room 29 Mar. - 30 Mar.

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Accessible (Palace)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner (Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, View (Skyline)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lotte New York Palace ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (2) Couples (2) Family (4)
5 out of 5

Posted by , from mexico city on 9 Jan. 2024

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5 out of 5
This is our second time staying at The Lotte and it’s always feels so magical to walk in through the front door . Customer service is exceptional. Can’t wait to go back this winter!!

Posted by on 7 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by Francesca Pirrone- Director of Reservations

Thank you so much for your feedback. We will share your positive comments with our staff. We look forward to welcoming you back in the winter!

3 out of 5
The hotel needs a renovation. Te bathrooms are really basic, the room needs a bether lounge area, the carpet looks old

Posted by , from Mexico on 25 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Becky Hubbard

Greetings Javie, Thank you for your feedback. We appreciate and take all feedback seriously. We are thrilled that we will be doing a renovation in the near future. We are currently the largest oldest hotel in Manhattan. We want to make sure we put together a well thought out plan and keep in line with the history of the hotel. We look forward to welcoming you back soon! Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Becky Hubbard

Thank you so much for your 5 star review. We are glad you enjoyed your stay at the Lotte New York Palace. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager

5 out of 5
We visited to this hotel during the holidays on New Years Day. Everything was decorated and looked stunning. The staff was so professional, responsive and friendly. One of the staff members Took us on a tour of the old residences. The location was perfect. I will only stay at this hotel when I visit New York in The future.

Posted by , from San Francisco on 7 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Becky Hubbard

Thank you so much for your kind review. We are delighted to hear that you have enjoyed our holiday decorations and the location of our property. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
The attention to our daughter at Christmas time was unbelievable. From letters to Santa and responses to a special treat upon arrival. Most welcoming staff I have seen in a long time.

Posted by on 20 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Becky Hubbard

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
It was beautifil and very well kept, my room was clean and spotless

Posted by on 10 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Becky Hubbard

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on 3 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Becky H.

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

1 out of 5
dirty rooms, moldy air conditioner, dirty weathered carpet floors, terrible facilities and surroundings

Posted by , from SANTO DOMINGO on 21 Aug. 2022

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Comment from Hotel Management

21 Aug. 2022 by Lotte NY palace

We are very sorry to hear your disappointment, we will definitely share your feedback with respective team

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business center, meeting rooms, and limo/town car service. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Lotte New York Palace. Parking is available for a fee. This New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • Meeting rooms
  • Built in 1981
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.2 km / 0.8 mi)
  • Metro station: 51 St. Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary weekday newspapers. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.

Gold Room - Onsite restaurant.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24–100 per person
  • Fee for in-room wireless internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 15.99 per stay (rates may vary)
  • Covered valet parking fee: USD 90 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.