Ratings based on 569 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Very basic, no frills. Perfect for an overnight.
Comment from Hotel Management
Apr. 2, 2024 by Ivette , Hotel Management
Hello, Thank you for choosing Selina Chelsea. We are pleased to hear you enjoyed your stay with us and hope to see you again soon!
by A traveller
Posted Feb. 17, 2024 on Expedia
Great price. Great room. Nice people and bar area. Thanks
Comment from Hotel Management
Feb. 20, 2024 by Ivette , Hotel Management
Hello John, Thank you for choosing Selina Chelsea. We are glad to hear you enjoyed your stay with us. Hope to have you stay with us again soon!
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Apr. 19, 2024 by Ivette , Hotel Management
Hello, Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.
by A traveller
Bad Timing for a stay, but the staff was great
Posted Feb. 12, 2024 on HotelsWe have stayed several times at the Selina Chelsea. While the staff were very good, the rooms are starting to show a little disrepair since our last stay. The sliding door our bathroom would get stuck, making it difficult to get in and out. The HVAC unit in our friend's room made loud noises all night. However, our biggest problem was related to an event that was booked in the lobby/restaurant/bar the night we stayed there. The event was for a popular social media personality and Hip-Hop musician. It was so crowded (spilling out onto the street), that it was very difficult to enter the hotel. Once through the crowd and into our rooms, the noise and music from the event kept us all awake until very late (after 2 am). The staff was very apologetic the next morning and said that they would give us a credit for 50% of our room costs. We hope to coordinate this refund through Hotels.com, but it is not clear on the app how to get the refund.
Comment from Hotel Management
Feb. 20, 2024 by Ivette, Hotel Management
Hello Thomas,Thank you for choosing Selina Chelsea. We appreciate your feedback and will share this information with our team to be able to provide of guest with the best experience. We've also refunded reservation with corresponding third-party.
by A traveller from Missouri City
Posted Feb. 12, 2024 on Expedia
The circulation is terrible, i couldn’t enjoy my stay because of how hot it was
Comment from Hotel Management
Feb. 20, 2024 by Ivette , Hotel Management
Hello Baraka. We are sadden to hear the circulation in your room wasn't the best. We will look into this issue and assure it does not happen again in the future.
by A traveller
Posted Feb. 5, 2024 on Expedia
Great location to check out next door’s Sleep No More. The little bar upon entry was adorable and the staff were incredibly friendly. The room was a bit dirty (concrete floor).
Comment from Hotel Management
Feb. 6, 2024 by Ivette , Hotel Management
Hello Kyrsten, Thank you for choosing Selina Chelsea, we appreciate your feedback and hope to make a better impression in the future.
by A traveller
Posted Jan. 31, 2024 on Expedia
Very nice and supportive staff! my phone broke while visiting New York and they were very accomodating.
Comment from Hotel Management
Feb. 6, 2024 by Ivette , Hotel Management
Hello Cameron,Thank you for taking a moment to share your experience at Selina Chelsea. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.
by A traveller
Posted Jan. 31, 2024 on Expedia
As my first stay at Selina Chelsea, this hotel was just my vibe - cozy/comfortable and chique. When I was booking my stay, I had the option to include breakfast. Upon arrival, lobby is inviting and easy to navigate. The receptionist was bright and friendly. I was grateful that since my stay was shorter than expected, I was able to exchange my breakfast for a quick dinner at the bar. The room is quiet with views of New York skyline. Selina Chelsea is on the top of my list for places to stay when I'm in New York.
Comment from Hotel Management
Jan. 31, 2024 by Ivette , Hotel Management
Hello Nicola, Thank you for sharing a review of your recent experience. Our team here at Selina Chelsea is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
by A traveller
Very dirtly
Posted Jan. 26, 2024 on HotelsRoom was really really dirty. Trash under the bed. Gross, sticky floors in the room. An odd smell. I got an attitude from the front desk when I asked if housekeeping could clean the trash from under the bed while I was out.
Comment from Hotel Management
Feb. 6, 2024 by Ivette , Hotel Management
Hello!Thank you for choosing Selina Chelsea. We appreciate your comments and regret to hear that you were disappointed with the value of our rooms. We aim to provide all of our guests with a high-quality experience, and regret we were unable to do so. We hope to see you again in the near future to get a second chance at a first impression.
by A traveller from Media
Posted Jan. 26, 2024 on Expedia
Be careful of hidden charges.
Comment from Hotel Management
Jan. 29, 2024 by Ivette , Hotel Management
Hello John, We apologize for the confusion as we assure all our fees* are noted on confirmation emails during booking.
