Ratings based on 3,791 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 27, 2024
Horrible…! Outdated, no water at all one of the nights, some toiletries (but no soap), temperature you control by opening or closing the window (and when you open the window noise and the strong smell from the street creeps into your room), some of the lights did not work (were not even connected to an outlet). The area is very noisy. There’s always an army of fake monks and “pushy people” just outside the lobby trying to force you to buy into one of their tours. If I could, I would have given them 0.0 STARS.
The only good thing is the staff. Nothing else.
Avoid at all cost. Would rather sleep in the subway station.
Comment from Hotel Management
Apr. 30, 2024 by Customer Service, Hotel Management
Angel, we're truly sorry to hear about your less than satisfactory stay. It's disconcerting your experience was affected by certain maintenance aspects and external disturbances. We appreciate your feedback and will use it to enhance our facilities and services. Your positive note about our team is greatly appreciated. Please feel free to reach out to us directly if you require further assistance. We hope you will reconsider and give us another chance to give you a better experience.Brendan MoraesManaging Director
by A traveller from Hopewell Junction
Posted Apr. 17, 2024
The room A.C was terrible. The carpets and the paint in the hallways were brutally Bad!!
by A traveller
Posted Feb. 4, 2024 on Hotels
We got there and apparently they didn’t let us know we had to pay in full. They took the money each day then try to lock us out. The parking was expensive and no discount. However the other hotel own by the same people do give a discount. The room wasn’t clean had blood on a pillow and bathroom.
Comment from Hotel Management
Mar. 4, 2024 by Customer Service, Hotel Management
Joanne, it's regrettable to hear about the issues you faced during your stay. We apologize for any confusion regarding the payment process, as we aim to make this as transparent as possible for our guests. We're sorry that parking felt expensive and the cleanliness standards weren't as you expected, this is not reflective of the high standards we strive to uphold. We're committed to addressing these matters promptly to prevent any similar occurrences in the future. Thank you for your feedback and for helping us improve the guest experience.Brendan MoraesManaging Director
by A traveller
Posted Feb. 3, 2024 on Expedia
Our room is bot cleaned and no towels and toilettries.
by A traveller
Posted Feb. 3, 2024 on Expedia
Heater was broken and engineering staff was bothered to help. The guy would open the heater and start the blower himself cause it was broken. I ended up opening it and starting the blower myself cause it was so cold. Front desk wouldn’t change our room and even engineering said it might be the same in another room. Engineering guy told me to come back in 2 years when the remodeling of the property would be done. This is my third time staying here and never had problems like this time. Never again. Stay away from this property until the finish the remodel.
Comment from Hotel Management
Mar. 5, 2024 by Customer Service, Hotel Management
Jesus, we're genuinely sorry to hear about your less than satisfactory experience. It's unfortunate that the heating equipment in your room was not functioning as it should and it seems you found the responsiveness of our team members not up to par. Please be assured, we're always striving to improve and your comments will be duly noted. We sincerely hope that you will consider giving us another opportunity to serve you better.Brendan MoraesManaging Director
by A traveller
Posted Feb. 1, 2024 on Expedia
The hotel need some update is my second time staying there and Breakfast is Overprice. Need to do some remodeling and rooms update.
by A traveller
Posted Jan. 31, 2024 on Expedia
Affordable and I like
by A traveller
Posted Jan. 29, 2024 on Expedia
Everyone checking in seemed to have an issue. Refused to accept had booked twin room even when showed this on confirmation. Initially said had to ask Expedia to call reception, then said I was lucky they had a room. Rude throughout. Hotel was average but good location.
by A traveller
Posted Jan. 28, 2024 on Expedia
BEWARE : SCAM
Worst service in 19 years of full time travelling.
Was supposed to check in Monday and called to make sure everything was good. Was greated rudly over the phone and told my reservation was cancelled out of no where. Had to book a completely different hotel only to realize the same night, my card had been charged 1.2k and my reservation was magically “never cancelled”. After busting my budget for my short trip by overcharging my card, I was unable to reach the front office for a week straight when wanting to connect with one of the agents for an explanation. It has been over a week and after being redirected all over the place through family and friends calling them, I still have no news from their accounting team for a refund. Worst hotel service of all time, do not recommend to anyone who values their time and patience.
by A traveller
Posted Jan. 28, 2024 on Expedia
