Ratings based on 971 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 23, 2023 on Hotels
Comment from Hotel Management
Jan. 23, 2023 by Assistant General Manager , Hotel Management
Thank you for taking the time to leave a review for the property, We appreciate all the feedback so we can learn and grow as a property, as we strive to deliver the best stay and service possible for each guest.
by A traveller
Posted Jan. 1, 2023 on Expedia
Perfect place for a little staycation break for me and my daughters.
Comment from Hotel Management
Jan. 5, 2023 by Assistant Hotel General Manager , Hotel Management
Thank you for taking the time to leave a review of the hotel.We are always happy to hear thatr guests have enjoyed there stay with us. we look forward to any future visit to niagara falls you and your family may have with us
by A traveller
Posted Jan. 1, 2023 on Expedia
Property broken in room dirty price was charged an extra 80 dollars
Comment from Hotel Management
Jan. 5, 2023 by Assistant Hotel General Manager , Hotel Management
I am sorry to hear that your recent stay with us was not up to standard. Please reach out directly to the hotel as we strive for excellence with every guest, each stay. We would greatly appreciate the chance to discuss this matter with you in detail so we can ensure that these issues do happen again in the future for any stay you may have in Niagara and for all the future guests
by A traveller
Posted Dec. 31, 2022 on Hotels
Check in was disappointing the manager on duty was not very friendly. Quite rude actuslly. He had zero people skills.
Comment from Hotel Management
Dec. 31, 2022 by Assistant General Manager , Hotel Management
Thank you for taking the time to review the hotel. Thank you for the feedback in regards to the front desk I will ensure that the whole team is spoken to and re trained
by A traveller from Wasaga Beach
Posted Dec. 29, 2022 on Expedia
We’ve stayed there many times and it’s gone down hill over the years but it suited our needs for our trip.
Comment from Hotel Management
Dec. 30, 2022 by Assistant General Manager , Hotel Management
Thank you for taking the time to leave a review. I am sorry to hear that your experience with the hotel was not what you had experienced in the past. We are working on some things in the future that will hopefully make our next stay the best one yet.
by A traveller
Posted Dec. 17, 2022 on Expedia
Don Cherrys
Comment from Hotel Management
Dec. 18, 2022 by General Manager , Hotel Management
Thank you for taking the time to leave a review. We are always happy to hear any feedback
by A traveller
Kind of a rip off
Posted Dec. 12, 2022 on HotelsRoom overlooked a busy road, you could hear the cars passing by and people outside in the parking lot. The room was freezing. But there were so many extra fees it was absolutely ridiculous.
Comment from Hotel Management
Dec. 13, 2022 by Assistant General Manager , Hotel Management
Thank you for taking the time to leave a review for the Property. I am sorry to hear that your stay was not perfect, the hotel team is always willing to assist and correct these types of issues. The fees you have mentioned are outlined when booking and in all the information sections when booking the hotel, also all fees are discussed and agreed to when checking in.
by A traveller
Posted Dec. 5, 2022 on Hotels
Comment from Hotel Management
Dec. 6, 2022 by front desk, Hotel Management
Thank you for your feedback
by A traveller
Posted Dec. 3, 2022 on Expedia
It’s good hotel
Comment from Hotel Management
Dec. 3, 2022 by Assistant General Manager , Hotel Management
Thank you for taking the time to review the hotel. The team is glad to heat that you enjoyed your property
by A traveller
Posted Nov. 20, 2022 on Hotels
The 2nd last day of our trip we had a hockey team on our floor that was causing noise and disturbance , we called the front desk 3 times before anything was done
Comment from Hotel Management
Nov. 20, 2022 by Assistant Hotel General Manager , Hotel Management
Thank you for taking the time to leave a review for the hotel. I do apologize for the inconvenience that you experienced during your most recent visit with us. I will be reviewing the call log and protocols we have in place for noise disturbances so that on any future visits you will not experience the same.
