Travelodge by Wyndham Niagara Falls Lundys Lane Reviews

Dear JaniceThank you for bringing these issues to our attention. We sincerely apologize for the unacceptable conditions you experienced during your stay with us.We take matters of cleanliness, comfort, and safety very seriously, and it is disheartening to learn that we fell short of meeting your expectations in multiple areas. The issues you described regarding the cracked window, makeshift bed platform, uncovered cable box wires, and bed bugs are completely unacceptable, and we deeply regret any discomfort or inconvenience they may have caused you.Immediate action has been taken to address these concerns, including repairing the cracked window, replacing the bed platform with a proper frame, ensuring cable box wires are appropriately covered, and conducting a thorough inspection and treatment for any pests, such as bed bugs. Rest assured, these issues do not reflect the high standards we strive to maintain, and we are taking steps to prevent such occurrences in the future.We understand that your experience with us was far from satisfactory, and we sincerely apologize for the disappointment and frustration you experienced as a result. Your feedback is invaluable to us, and we will use it to implement necessary improvements to ensure a better experience for our guests moving forward.Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention.Warm regards,

Dear James,Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an enjoyable experience during your stay with us.Warms Regards

Dear Guest We are deeply troubled to learn of the unacceptable conditions and experiences you encountered during your recent stay with us. Please accept our sincerest apologies for the distress and inconvenience this has caused you.The issues you have described regarding the hot tub, toilet cleanliness, and attempted unauthorized entry into your room are completely unacceptable and do not reflect the standards we uphold. We are conducting a thorough investigation into these matters to ensure they are addressed swiftly and comprehensively.Regarding the hot tub, we are taking immediate action to rectify the situation and ensure that our facilities meet the highest standards of cleanliness and safety. Rest assured, steps are being taken to prevent a recurrence of such issues in the future.In addition, we deeply regret the condition of the toilet in your room and apologize for any discomfort or embarrassment this may have caused. Cleanliness and hygiene are of utmost importance to us, and we are working diligently to implement additional measures to ensure all areas of our property meet our stringent standards.As for the incident involving attempted entry into your room, we take your privacy and security very seriously. We are conducting a thorough investigation into this matter and will take appropriate disciplinary action to ensure it does not happen again.We understand the severity of these issues and the impact they have had on your experience with us. Your feedback is invaluable, and we are committed to making the necessary improvements to prevent such occurrences in the future.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention.Warm regards,

Dear Juergen,Thank you so much for taking the time to leave us a score! If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards,

Hi Erica,Thank you for taking the time to leave a review. We're disappointed to see that your stay was only a 2 out of 5. We strive to provide every guest with a 5 out of 5 experience and we're sorry we fell short this time. We hope you'll give us another chance in the future!

Hi Gregory,Thank you for taking the time to leave a review. We strive to provide all of our guests with a 10 out of 10 experience. We apologize for falling short this time. We hope you'll give us another chance in the future.

Hi Chris,Thank you for taking the time to leave a review. We're sorry to hear about the dirty bathroom and gross furniture stains. We take feedback seriously and will be discussing this with our team. We hope to see you again in the future!

Hi Roland,Thank you for taking the time to leave a 5 out of 5 review! We will share your kind words with our staff! We hope to see you again soon!

Hi Karin,Thank you for taking the time to leave a review! We're sorry you thought the bed was uncomfortable and the table was wobbling. We will definitely be looking into that. Tank you again and we hope to see you in the future!