Ratings based on 656 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 13, 2024 on Expedia
river view and near proximity to walking across the river for more dining options.
parking should be made free instead of paying
Comment from Hotel Management
Mar. 25, 2024 by ANA Crowne Plaza Niigata, Hotel Management
Thank you very much having chosen ANA Crowne Plaza Niigata and taking your time to share your experience of this stay. We appreciate your comments and will share these with our team so that we can continue to improve our services. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
by A traveller
Top class hotel
Posted Dec. 30, 2023 on HotelsComfortable and quiet hotel with super delicious breakfast. Friendly staffs are well organized always ready to serve the customers. My room was spacious with a beautiful river view. The Hotel was conveniently located with almost everything within the walking distance. I will certainly come back when I revisit Niigata.
Comment from Hotel Management
Jan. 5, 2024 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A traveller
Posted Dec. 9, 2023 on Expedia
A very relaxing place.
Comment from Hotel Management
Dec. 10, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience of this stay. We appreciate your comments. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
by A traveller
Posted Nov. 18, 2023 on Expedia
Overall not bad. Felt slightly older. Could hear some stomping from room above, but minimal.
Biggest issue that I am docking a star for is ac did not seem to work. Set to 15c cool, but room stayed at a constant 24c which was too hot for me. I reported, but was only offered the suggestion to turn off the ac (this did not work).
Location was fine and short cab ride to different spots if needed.
Staff was overall very pleasant and friendly.
Comment from Hotel Management
Nov. 19, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you very much for choosing to stay at ANA Crowne Plaza Niigata. We appreciate for taking your time to share your experience of this stay.We are very glad to hear that you were satisfied with our location and staffs.However, we apologize for any inconvenience caused by the air conditioner. We sincerely apologize for any disappointment this may have caused you. We will take your comments seriously and make every effort to improve.We sincerely look forward to welcoming you back when you come to Niigata next time.
by A traveller
Posted Aug. 18, 2023 on Expedia
Comment from Hotel Management
Aug. 20, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience of this stay. We hope that we could be of assistance to you during your stay. Your feedback is an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
by A traveller
Posted Jul. 29, 2023 on Expedia
Hotel looks like it was built in the 1980’s but the management keeps it well for the age. Location is good not far from the train station where everything happens. Good place to stay in.
Comment from Hotel Management
Jul. 30, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,
by A traveller
Posted Jul. 6, 2023 on Expedia
Comment from Hotel Management
Jul. 7, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We hope that your stay in Niigata was precious time. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
by A traveller
Posted May 9, 2023 on Expedia
Fairly standard hotel, but clean and comfortable! Easy to walk to lots of attractions nearby.
Comment from Hotel Management
May 10, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you so much having chosen ANA Crowne Plaza Hotel Niigata and taking your time to share your experience this time. We appreciate your comments to us. We hope that we could be of assistance to you during your stay. Your comments are an encouragement to us all. We constantly strive to improve our service even further and now, we’re looking forward to seeing you again in near the future.
by A traveller
Was a great hotel before the pandemic
Posted Apr. 13, 2023 on HotelsI have stayed in this hotel many times in the past before the pandemic. Each times, I have stayed for at least several days at a time and never really had any issues with this hotel. This time, most of the usual employees that worked here are gone and I feel like they are operating with skeleton crew. There was no issue with the service and all, but I felt like this time the room had less amenities than before. It's still a good hotel, but sadly I think their glory was a thing in the past.
Comment from Hotel Management
Apr. 14, 2023 by ANA Crowne Plaza Niigata, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,
by A traveller
Posted Nov. 9, 2022 on Expedia
Comment from Hotel Management
Mar. 23, 2023 by ANAクラウンプラザホテル新潟, Hotel Management
この度はANAクラウンプラザホテル新潟をご利用いただき誠にありがとうございます。またご滞在中のご評価をいただき重ねて感謝申し上げます。頂いたお気持ちにそぐなわぬよう、今後も尽力してまいります。またのご滞在を心よりお待ち申し上げております。
