Ratings based on 1,477 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 27, 2024
by A traveller
Posted Mar. 15, 2024
We recently stayed at RIU- Palace resort and loved our room, service and pool. We were however disappointed with the food options available. Other than the breakfast the food was not very good, things that should be hot were cold. Also, the steak house option was the most difficult to access. We went three different nights and were told something different each night (its first come first serve, you need a reservations etc). Each time we went tables were not even filled up. When you pay for all-inclusive you are really hoping the food is worth the money. Other than this, the resort it self was lovely.
Comment from Hotel Management
Mar. 18, 2024 by Online Reputation Manager, Hotel Management
Dear Sandra Jean,Thank you for your comment, We are glad to hear that you found our resort charming and we are glad that there were so many aspects of our services that you were satisfied with.We regret that we did not live up to your expectations in terms of the wide and varied range of food served.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.Please be assured that we will take note of your concerns in order to continue to improve on a daily basis.We hope that you will give us the opportunity to welcome you again in one of our facilities in order to continue improving every day.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Feb. 20, 2024
by A traveller
Posted Feb. 4, 2024 on Expedia
This was our second time staying at Riu Palace and we will be back. The staff is very friendly and helpful. The dining options are very good but you may want to venture off site if you are staying a whole week or more to avoid boredom with the food choices. There are plenty of beach and pool loungers, so no need to get up early to save them (although many do). We never had an issue getting chairs any time of day. The drinks are great. The hotel location is fantastic! Very happy with our experience here!
Comment from Hotel Management
Feb. 6, 2024 by Online Reputation Manager, Hotel Management
Dear Candis, Thank you so much for this great review and the positive feedback! It was a pleasure to have you as our guest and we are especially glad for your praises regarding our friendly staff. Certainly, your compliments will be shared with the team.We would be very happy to welcome you again soon to our hotel.With appreciation,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
by A traveller
Posted Feb. 3, 2024 on Expedia
Wonderful property but need more public bathrooms. Not enough at night 4 stalls for women by the lobby not enough. Even by the pool need more. Staff was excellent so nice.
Comment from Hotel Management
Feb. 6, 2024 by Hotel Riu Palace Aruba Online Reputation Manager, Hotel Management
Dear Angel,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Feb. 2, 2024 on Expedia
Clean
Comment from Hotel Management
Feb. 5, 2024 by Online Reputation Manager, Hotel Management
Dear Kevin,Thank you very much for your comment,We want to express our most sincere gratitude for his words.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations to provide you with another exceptional experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
First timer with toddler
Posted Feb. 1, 2024 on HotelsGreat place for the family.
Comment from Hotel Management
Feb. 6, 2024 by Hotel Riu Palace Aruba Online Reputation Manager, Hotel Management
Dear Stephen,Thank you very much for your fantastic review!We are delighted to read you enjoyed it.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon, Stephen!Warmest wishes,Hotel Riu Palace ArubaOnline Reputation Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
by A traveller from maplewood
Posted Jan. 30, 2024 on Expedia
