Ratings based on 434 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 25, 2024
Comment from Hotel Management
Mar. 21, 2024 by Guest Relations Management, Hotel Management
Hi Karl,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Guest Relations Management, Hotel Management
Hi Jerry,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A traveller
Posted Jan. 29, 2024 on Expedia
This place on floor 2 smelled like THC all day long!!
Comment from Hotel Management
Jan. 30, 2024 by Guest Relations Specialist, Hotel Management
Hi Jim,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay on floor 2. Our hotel is committed to providing a comfortable and enjoyable environment for all guests. We take matters like this seriously and have a strict non-smoking policy in place, including the use of any substances that may disturb the overall atmosphere. Rest assured, we will investigate the matter to ensure adherence to our policies and take appropriate action as needed. Thank you for bringing this to our attention.
by A traveller
Posted Jan. 28, 2024 on Expedia
Clean, breakfast good
Comment from Hotel Management
Jan. 29, 2024 by Guest Relations Specialist, Hotel Management
Hi Thomas,We appreciate your positive feedback regarding the cleanliness of our hotel and the quality of our breakfast. Our dedicated housekeeping team works diligently to maintain a high standard of cleanliness throughout the property to ensure a comfortable and pleasant stay for all our guests. Additionally, we are delighted to hear that you enjoyed our breakfast offerings. We strive to provide a diverse and satisfying breakfast experience to cater to different preferences. Your kind words are motivating, and we look forward to welcoming you back for another enjoyable stay.
by A traveller
Posted Jan. 26, 2024 on Expedia
We were greeted very warmly and made us feel welcome.
However, the facilities showed that they were in need of some TLC
Comment from Hotel Management
Jan. 31, 2024 by Guest Relations Management, Hotel Management
Hi German,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you received a warm greeting and felt welcomed upon arrival. Providing a friendly and hospitable experience for our guests is important to us, and we are glad that we met your expectations in this regard.We appreciate your comment regarding the need for some TLC in our facilities. We continuously strive to maintain and improve our property to ensure a comfortable and enjoyable stay for our guests. Your feedback is valuable to us, and we will take it into consideration as we assess areas that require attention and plan for future enhancements.Thank you for choosing our hotel. We value your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A traveller
Posted Jan. 26, 2024 on Expedia
Good
Comment from Hotel Management
Jan. 27, 2024 by Guest Relations Management, Hotel Management
Hi Marci,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Guest Relations Management, Hotel Management
Hi Jennifer,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.
by A traveller
Posted Jan. 21, 2024 on Expedia
It was very dirty and the toilet has not been cleaned. There were marks on the toilet seat from bowel movement and a pubic hair on the seat.
Comment from Hotel Management
Jan. 22, 2024 by Guest Relations Specialist, Hotel Management
Hi Julie,We appreciate your feedback and apologize for any disappointment you encountered during your recent stay. We take great pride in maintaining a high standard of cleanliness, and it's concerning to hear that your experience fell short of expectations. It's worth noting that we did not receive any immediate complaints from you during your stay, and we regret that we were not able to address these concerns in real-time. Rest assured, we are now investigating the matter thoroughly to identify and rectify any lapses in our cleaning procedures to prevent such occurrences in the future. Your input is valuable to us, and we appreciate your understanding as we work to improve.
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Relations Specialist, Hotel Management
Hi Hank,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Guest Relations Management, Hotel Management
Hi Adrian,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.
