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Recent North Philadelphia hotel reviews by fellow wanderers

Riversuites at The Battery

5 out of 5

Posted 1 hour ago

Travelocity Verified Review

"👌"

A verified traveller stayed at Riversuites at The Battery

Sosuite at Independence Lofts - Callowhill

2 out of 5

Posted 2 days ago

Travelocity Verified Review

"The communication with this hotel was very poor. Before arriving, we did not receive any clear instructions or important information regarding the check-in process or hotel policies. Although the staff at the hotel were polite, they did not appear to fully understand or clearly explain the policies themselves. The biggest issue was that the policies and additional documents were not clearly disclosed before booking. Since the booking was non-refundable, once we arrived at the hotel, we had no real choice but to sign documents that had never been shown to us beforehand. We had a very disappointing experience overall. We also contacted the hotel team regarding the damage waiver fee, as this fee was not clearly disclosed on the Expedia website at the time of booking. However, their only response was that the fee was non-refundable. Despite explaining our concerns about the lack of transparency, no meaningful action or solution was provided other than a simple apology. Overall, the lack of clear communication, transparency, and customer service made this a very frustrating experience."

A verified traveller stayed at Sosuite at Independence Lofts - Callowhill