Ratings based on 97 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 22, 2024
We stopped for the night on our way to a family party in Utica- excellent price, clean, safe, friendly. Our only (very minor) issue was weak coffee, but the Dunkin 1.1 miles away handled that! Highly recommend this place!
by A traveller
Posted Mar. 15, 2024 on Expedia
Very clean room
Comment from Hotel Management
Mar. 15, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Tracey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORWICH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Clean
Posted Mar. 5, 2024 on HotelsThe girl who checked me in was very nice. The room was clean & no signs of bedbugs. The room was freezing cold so i had to run the heat for awhile but it stabilized. Overall I think it's probably your best bet in Norwich.
Comment from Hotel Management
Mar. 6, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Janai,Thank you for taking the time to tell us about your experience at our hotel Red Roof Inn Norwich. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very accommodating and you loved the cleanliness of the room, prompting your 6/10 score. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller from Staten Island
Posted Mar. 4, 2024 on Expedia
The hotel workers are very nice, polite and helpful. But the rooms has to be better inspected before renting them out. The bed sheets are cleaned but the bed itself wasn't.
Comment from Hotel Management
Mar. 5, 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Jose,Thank you for telling us about your recent visit at RED ROOF INN NORWICH. I was happy to read that our clean sheets and helpful staff met your expectations. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management
by A traveller
Posted Mar. 3, 2024 on Expedia
Hotel was conveniently located. Hotel was clean and well maintained. staff was friendly and helpful.
Comment from Hotel Management
Mar. 5, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Michelle, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Norwich. I'm thrilled to read that you were pleased with the cleanliness, the convenience of the location and the customer service provided by our staff, prompting your 5/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as our Red Roof team strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 21, 2024 on Expedia
It was fine and the only available around. Good location in the middle of town
Comment from Hotel Management
Feb. 24, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kathryn, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Norwich. We are happy to hear that you enjoyed all aspects of your visit, prompting your 3/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. Our Red Roof staff are happy you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Daniel, The staff at the Red Roof Inn Norwich and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Anthony. Our staff at the Red Roof Inn Norwich was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by Xao RediResponse Specialist, Hotel Management
Hello Michael,Thank you for sharing with us. Your review of the Red Roof Inn Norwich was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Kenneth,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Norwich and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
