Ratings based on 943 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Hotels
Brilliant stay. Great location. Peter and Bruno were fabulous.
Comment from Hotel Management
Feb. 23, 2024 by Joana Lopes, Hotel Management
Dear Natalie, thank you for your review and for your kind words. We are so pleased you enjoyed your stay with us. I will make sure to pass the feedback to Bruno and Peter. Thank you for staying with us and we hope to see you again in the future. Kindest regards, Joana Lopes Operations Manager
by A traveller from Manchester
Posted Feb. 15, 2024 on Expedia
It's a bad sign when you arrive in your room and they have provided complimentary ear-plugs... Unfortunately, this hotel is right next door to a VERY loud bar that is open until 2 am at weekends. If you want to get to sleep before that, good luck! For this reason I'll never stay at this hotel again.
The room was small and would be tight for two people. The decor was tired and quite tacky. The toilet seat didn't stay up - a simple maintenance job. The building is old and therefore a strange layout so expect to be confused and have to walk up and down random staircases to get to your room.
The whole place seems a little old and unloved, not what you would expect from the Mercure chain.
Comment from Hotel Management
Feb. 15, 2024 by Chris Butler, Hotel Management
Dear Simon,Thank you for your review.I am so sorry your stay fell below expectations.We are indeed in a very lively location, surrounded by bars and nightlife. We are a popular choice for guests who wish to truly be right in the heart of this location and everything that surrounds us. I am sorry to hear our location came as an unwelcome surprise to you.I also apologise that the toilet seat issue was not identified. I will pass this feedback onto the maintenance team.We are as you will have seen, undergoing a refurbishment. We are starting on our facade with a refurbishment of all bedrooms taking place later this year. A lot of love is going into our 200 year old hotel this yeare.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Feb. 14, 2024 on Hotels
The room was fine. Not the cleanest with rubbish under bed. Only one set of towels for two of us and not enough loo rolls. Night club kept us awake until 2am but to be expected in town centre
Comment from Hotel Management
Feb. 15, 2024 by Chris Butler, Hotel Management
Dear guest,Thank you for your review.I am sincerely very sorry for the items found under the bed. I will be sharing this feedback with the team to ensure it is addressed and processes are put into place to ensure this does not happen again.I am also sorry to hear our vibrant and lively location caused you a disturbance.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
The Mercures location near to a range of alternative shops, Rough Trade, cafes catering for plant based diets etc. appealed to me. Staff were pragmatic about the fact that nobody carries credit cards anymore, In relation to deposit at check in and are reviewing cards ntactless payment options. Hotel was cozy and interesting.
Comment from Hotel Management
Feb. 8, 2024 by Chris Butler, Hotel Management
Dear Matt,Thank you for your review.I am so pleased to hear you had such an enjoyable experience with us and our location proved to be ideal for your time in the city.We appreciate you having chosen to stay with us on this occasion and sincerely hope we can welcome you back once again in the future.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Feb. 5, 2024 on Expedia
Decent Staff the room had the neccesties it needed would definitely come again was Decent
Comment from Hotel Management
Feb. 5, 2024 by Chris Butler, Hotel Management
Dear Kevin,Thank you for your review.I am so pleased you had such an enjoyable stay with us.We appreciate you having chosen Mercure Nottingham City Centre on this occasion.I sincerely hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager
by A traveller
You’ll regret the stay. Don’t waste your money
Posted Jan. 26, 2024 on HotelsShocking stay at Mecure city centre. From arrival the service received was generally cold and difficult. I’ve never had issue with paying by Apple Pay before however this became problematic with the gentleman on reception. After routing through my bag to find the physical card, it was stated that he could just sort this manually anyway. Why this could not just be paid by Apple Pay I do not know! This is all minor in comparison to the stay itself, broken in to points below:
Hotel lift not working but no communication of this. Thankfully on a lower floor, but beware anyone with accessibility issues!
Hotel is covered in scaffolding and next to no view
No insulation between rooms, you can hear everything.
The worst part of the entire stay, the sound proofing or lack of from the outside road. I got less than 2 hours sleep each night of my stay. The hotel is located near a number of bars and clubs which have rowdy patrons until the early hours. Clearly single pane windows. The most concerning precursor of this was that the hotel had left ear plugs on the side table (which did next to nothing). This issue was tried to be raised to the hotel in the morning after the 1st night but no one available. I also mentioned this on check out and they just said it’s one of those things.
In my opinion they should not be letting the rooms out at the front of this hotel unless they get appropriate sound proofing. Was due to spend numerous stays here and all cancelled.
An absolute shambles
Comment from Hotel Management
Jan. 30, 2024 by Chris Butler, Hotel Management
Dear guest,Thank you for your review.May I firstly apologies for any disappointment felt.With regards to Apple Pay, we have now changed our processes where the physical card does not have to be present. Previously this was not the case but we are now delighted to confirm this has now changed.The lift was out of order due to a guest misusing the lift. Naturally this was out of our control and unforeseen. The lift has been back and working many weeks ago but we do apologise this was not the case when you stayed with us prior to this fix taking place.We are located in the city centre and surrounded by bars and nightlife all around the hotel. I will ensure your feedback about soundproofing is shared with our owner to consider during the pending refurbishment taking place.Your feedback is well received and will be used in the best possible way to make any necessary improvements to our product and service standards.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Chris Butler, Hotel Management
Dear Phil,Thank you for your review and score.We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Chris Butler, Hotel Management
Dear Daniel,Thank you for your review score.I am so pleased to see you had such an enjoyable stay.The team and I truly appreciate you having chosen to stay with us on this occasion and sincerely hope we will have the pleasure of being able to welcome you back again soon.Kindest regardsChris ButlerGeneral Manager
by A traveller
Good location
Posted Jan. 3, 2024 on HotelsGood location had did the job
Comment from Hotel Management
Jan. 8, 2024 by Chris Butler, Hotel Management
Dear Daryl,Thank you so much for your review.The team and I are delighted to see you had such an enjoyable experience with us.We sincerely appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 7, 2024 by Chris Butler, Hotel Management
Dear John,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager
