Ratings based on 554 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Needs some attention
Posted Jan. 11, 2024 on HotelsThis is an OK place to sleep. That's about it. It needs a little attention. An example is there was blue masking tape on the laminate floor to cover defects (broken spots) in the flooring. Room 209
Comment from Hotel Management
Jan. 12, 2024 by Customer Care Team, Hotel Management
Hi Larry, Thank you for your review. We appreciate your business and your feedback. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the aspect of your stay that failed to exceed your expectations, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We appreciate you bringing this to our attention, and we have alerted our maintenance team to your comments so that they can take immediate action to address the issue you have highlighted with the laminate floor in your room. Furthermore, we will conduct an investigation within our team to correct any lapses in current upkeep standards. For future travels, please know that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. Thank you for considering our accommodation for your stay in Alameda and taking the time to post your review. We appreciate both and hope you'll give us another opportunity to exceed your expectations on a future visit. Safe travels!Best Regards, Customer Care Team
by A traveller
Posted Dec. 25, 2023 on Expedia
Fast checkin. Courteous staff. Adequate parking. Even with the meal at the Pho restaurant (had the #9 excellent!) my $ total was considerably less than i usually spend on accommodations in Oakland, so yippie! hot dog! and Merry Xmas to me!
Comment from Hotel Management
Dec. 26, 2023 by Customer Care Team, Hotel Management
Moriah, We are overjoyed to read your 5-star review! At Rodeway Inn Alameda, we want our guests to experience the best value for their money and work hard to make our product/service as user-friendly, convenient, comfortable, and enjoyable as possible, so we are ecstatic to read your comments about the check-in process, staff, parking, and food - thanks so much for sharing your experience with us! You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. See you soon & Merry Christmas Best Regards, Customer Care Team
by A traveller
Posted Dec. 21, 2023 on Expedia
Good service
Comment from Hotel Management
Dec. 23, 2023 by Customer Care Team, Hotel Management
Many thanks for the 5-star review, Asia - it's truly appreciated! We are pleased to hear that our service was to your satisfaction, and we hope everything was in order and you had easy access to your essentials. We appreciate you choosing Rodeway Inn Alameda for your accommodations on this trip, and we look forward to serving you again soon. Safe travels!Best Regards, Customer Care Team
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Customer Care Team, Hotel Management
Hi Kevin, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with our product/service, and we would like to know more about the issues so we can take corrective action for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Have a safe trip, and thanks for choosing Rodeway Inn Alameda.Best Regards, Customer Care Team
by A traveller
Posted Nov. 21, 2023 on Hotels
Comment from Hotel Management
Nov. 21, 2023 by Customer Care Team, Hotel Management
Dear Lisa, Thank you so much for the 10 out of 10 rating - it’s truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Rodeway Inn Alameda many more times in the future. Thank you for choosing us!Best Regards, Customer Care Team
by A traveller
Posted Nov. 6, 2023 on Expedia
Comment from Hotel Management
Nov. 29, 2023 by Customer Care Team, Hotel Management
Dear Benjamin, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Best Regards, Customer Care Team
by A traveller
Posted Nov. 4, 2023 on Expedia
Nice place to stay.
Comment from Hotel Management
Nov. 5, 2023 by Keith, Hotel Management
Thank you for your response.
by A traveller
Foul odor and dirty
Posted Nov. 2, 2023 on HotelsThe non-smoking room smelled awful, like old cigarettes and mold, and there was human hair on the “clean” towels. When we requested fresh towels for the room, there was hair on those as well. One of the women at the front desk came off as snippy and was generally unpleasant. Would not recommend staying here for any amount of time.
Comment from Hotel Management
Nov. 3, 2023 by Customer Care Team, Hotel Management
Dear guest, We are very sorry to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rule, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We wish you had alerted us to the odor issue during your stay, as we could have moved you to another room, if available, to make your stay as comfortable as possible. That said, we have noted your concern, and rest assured that we will look into this and conduct an investigation within our housekeeping department to correct any lapses in current cleaning standards. Furthermore, we will see to it that our staff does a better job of airing out the rooms moving forward. We will also ensure that the concerned front desk personnel is aware of your impression and see to it that we provide better customer service moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team
by A traveller
Posted Oct. 31, 2023 on Expedia
Close to College of Alameda; nice staff. Easy access to bus lines.
Comment from Hotel Management
Nov. 1, 2023 by Customer Care Team, Hotel Management
Hey Deborah, Thank you for choosing to stay at Rodeway Inn Alameda and rating your experience as positive. We are glad that our location was convenient for you, and we appreciate your kind words for our staff. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team
by A traveller
Posted Oct. 29, 2023 on Expedia
Comment from Hotel Management
Nov. 1, 2023 by Customer Care Team, Hotel Management
Hey Benjamin, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team
