Ratings based on 75 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from South Grafton
Posted Dec. 30, 2023 on Expedia
We were not let into the place, called Expedia multiple time for 3 hours. Expedia person said they have called the property manager and nothing else could be done. We had to book another hotel. Very bad experience.
by A traveller
Posted Jul. 17, 2023 on Expedia
My stay at Casa Princess was too short. Ms. Powell was very nice. The property was quiet and well organized, not to mention very sanitary. Everything was fairly new. Maybe we'll book it next time.
by A traveller
Posted Jun. 18, 2023 on Expedia
Area was very secure. Staff members of the compound and management of the condo were very helpful
by A traveller
Wonderful and private !! We loved it
Posted May 29, 2023 on HotelsExperience was amazing. Quiet, peaceful. My family and I were able to relax and enjoy our vacation without a lot of people all over the place
by A traveller
Posted May 4, 2023 on Expedia
by A traveller
Posted Apr. 17, 2023 on Expedia
Beautiful, safe community and spacious property.
Softer pillows would make it excellent
by A traveller
Posted Feb. 24, 2023 on Expedia
by A traveller
Posted Feb. 22, 2023 on Expedia
I booked this property and tried contacting the owner via phone and that was impossible so I sent messages and still had mo response. When I got there the sordid not have my details so I was allowed to enter the property. I am still awaiting my refund. I have had no communication from the owner thus far. I will be taking this matter further if money is not refunded to my account.
Comment from Hotel Management
Feb. 23, 2023 by -Manager, Hotel Management
Ms. Brenda, this is Mark, the manager you spoke with the night you made your booking. The team at Casa Princess apologizes for any inconvenience caused. You insisted on speaking with the owners, and I can see that you still claim to have not spoken to the owner and you will not be able to do so. I'm sorry, but it is the responsibility of the property managers to handle such matters. Casa Princess is an independently operated villa and does not have the resources to instantly accommodate a 2 am booking made at the gate of the property. The guards are there to ensure the safety of the occupants and to alert management in the event of an impromptu booking, such as yours. I apologize, but opening the gates at 2 am simply because you made a booking is not part of our operational procedures. You did not wish to wait for me to arrive at the property, and I understand. The refund you requested has been processed, and we apologize if it has not yet appeared in your account. Depending on your bank, it may take 5-7 business days.
by A traveller
Posted Jan. 4, 2023 on Expedia
The property manager ms Powell was so nice to work with. Property was clean and had everything needed to enjoy our stay. Property included ac, towels, tv, cookware, washer, WiFi, a quick drive to many beaches and sites of Ocho Rios. Will definitely use this property or other properties under this company.
Comment from Hotel Management
Jan. 6, 2023 by -Manager, Hotel Management
Thank you so much for taking the time to leave a review of your stay at Casa Princess Vacation Villa. We're delighted to hear that you enjoyed your stay and that the property was clean and well-equipped with everything you needed to have an enjoyable vacation. We're also pleased to hear that you found Ms. Powell to be so helpful and that the property was conveniently located in relation to the beaches and other sites of Ocho Rios. We hope that you will consider staying with us again in the future, either at Casa Princess or at one of our other properties. We would love to have the opportunity to host you again and to make your next vacation even better. Thank you again for choosing to stay with us and for your kind words.
by A traveller
Posted Jan. 3, 2023 on Hotels
The villa was great, with 2 washrooms, the beds were super hard and the pool was so far away. The main living area and kitchen was very hot. We weren't aware of purchasing our on toilet paper, garbage bags, limited towels, no dish washing liquid. It didn't state anywhere in the contract we were to purchase our own. It was very costly as it is for rental.
Comment from Hotel Management
Jan. 6, 2023 by Manager, Hotel Management
Thank you for taking the time to leave a review of your stay at our villa. We are sorry to hear that you experienced some issues during your stay, specifically regarding the beds not being as soft as you would like and the pool being a few lots further than you would like. Please know that we take all feedback seriously and will use your comments to make improvements where necessary.Regarding the amenities, we apologize if there was any confusion about what was provided. It is our standard practice to provide a starter supply of essentials such as toilet paper, garbage bags, and towels, but we do ask that guests replenish these items as needed during their stay. We will make sure to include this information more clearly in our contract going forward.We hope that you were still able to enjoy your stay despite these issues, and we hope to have the opportunity to host you again in the future
