Marchabell by the Sea E22 Reviews

Hi Sarah Thank you for taking time out to review our property and thank you again for choosing to stay with. We are truly happy that you found our condo to be very clean, with amenities, and services like king size bed, sleeper sofa, air conditioning, hot water, fully equipped kitchen, fresh linen and excellent housekeeping services. We are truly sorry about any discomfort you may have experienced with any sleeping arrangements; it is unfortunate, that neither you nor your husband had brought this to our attention , on any of the occasions we interacted with you or serviced the condo. On the contrary when we inquired about your comfort, or needs in the condo, you consistently informed us that everything was good with the condo. Had you brought this to our attention we certainly would have done everything to remedy any issues you may have had. We pride ourselves in making our guests feel very comfortable and take actions to achieve this. We have never had these complaints before and will seek to investigate and take action accordingly. Further to our conversation with your husband and our email on Jan 24, 2020, we once again apologize for any negative experience you may have encountered at the pool. As we have indicated, the safety and security of our guests are our top priority, consequently, we could NOT facilitate your child diving or performing other stunts in the pool, to the detriment of himself and other guests. We are truly sorry your husband was offended about this and sought to “Confront” the pool attendant. We must abide by safety and health guidelines and regulations and must operate within guidelines given by our insurers, to minimise risks or injury to anyone. Our pool rules are established accordingly, and we expect that our guests comply. Our pool was recently renovated, inspected and public health certification obtained, we will investigate any complaint you may have about the condition of the water, we are so sorry you had not brought this to our attention while your family was using the facility, so that we could have had the water quality checked then. We did advise your husband when he requested a refund, that you had booked a non - refundable room, which he said was “Great” and, we could not refund him on the basis that he did not wish to comply with the safety and health regulations relating to the use of the pool. We are truly happy you appreciated the fruit basket we gave you; we hope you enjoyed our tropical delights; we go the extra mile in making our guests feel welcome, and at home. Thanks again for taking the time out to review our property, have an amazing 2020. Margaret Owner