Ratings based on 693 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Customer Care Team, Hotel Management
Dear guest, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Customer Care Team
by A traveller
Posted Mar. 17, 2024 on Expedia
The bed had old style springs that squeaked every time my wife or I turned in the bed. The bed spread was dirty and the cloth style overstuffed chair in the room was filthy! The bathroom was old and it took me 5 minutes to figure old the cold was hot and hot was cold!
Comment from Hotel Management
Mar. 18, 2024 by Customer Care Team, Hotel Management
Dear Kelly, we sincerely apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the condition of the bed, bedspread, chair, and bathroom is deeply concerning, and we are committed to tackling these issues promptly. We will ensure that our housekeeping and maintenance teams thoroughly inspect and rectify any issues with the bed, replace the bedspread, clean the chair, and improve the functionality of the bathroom fixtures. Additionally, we will assess opportunities for room upgrades or alternative accommodations to ensure a more enjoyable experience for your future visits. Your satisfaction is our priority, and we appreciate the opportunity to make amends. Please don't hesitate to reach out to us directly so we can further assist you.Best Regards,Customer Care Team
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Apr. 3, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
Posted Mar. 7, 2024 on Expedia
Super friendly staff. Quiet, peaceful. Nice rooms.
Comment from Hotel Management
Mar. 7, 2024 by Customer Care Team, Hotel Management
Dear Amanda, thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed the friendly staff, quiet atmosphere, and nice rooms. Providing a peaceful and comfortable stay is our top priority, and we appreciate your acknowledgment. If there's anything specific you loved about your visit or any areas where we can further improve, please feel free to let us know. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing us!Best Regards,Customer Care Team
by A traveller
Close to Honda Center
Posted Mar. 2, 2024 on HotelsWas close to Honda Center. Numerous food places nearby
Comment from Hotel Management
Mar. 5, 2024 by Customer Care Team, Hotel Management
Dear Leanne, thank you for your feedback. We're pleased to know that our hotel's proximity to the Honda Center and the nearby dining options added convenience to your stay. We appreciate your patronage and look forward to welcoming you again for another great experience.Best Regards,Customer Care Team
by A traveller
Not recommended
Posted Feb. 20, 2024 on HotelsSo bummed about this. We basically checked in got ready, went to our event and didn’t even stay the night. The hotel was dirty and cold. There was only a sheet and the thin little blanket cover in the bed. No blankets! It was cold and dirty. Waste of money
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Hi Raechel,I'm sorry for the oversight. Your experience sounds truly disappointing, and I understand how frustrating it must have been. It's unacceptable that the room was not up to standard in terms of cleanliness and comfort, and I apologize for the inconvenience and discomfort you encountered. Your feedback is invaluable, and we take it seriously. We will immediately address the issues you've raised with our cleaning and maintenance teams to ensure that this doesn't happen again in the future. We would like the opportunity to make things right for you. If you're open to it, please reach out to us directly so we can discuss your concerns further and see what we can do to regain your trust. Thank you for bringing these issues to our attention, and again, I apologize for the disappointing experience you had.Best Regards,Customer Care Team
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Customer Care Team, Hotel Management
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A traveller
Posted Feb. 11, 2024 on Expedia
Close to Honda center.
Comment from Hotel Management
Feb. 13, 2024 by Customer Care Team, Hotel Management
Dear Michael, we appreciate your positive feedback regarding our proximity to the Honda Center. It's always a pleasure to know that our convenient location adds value to our guests' experience. Should you have any specific suggestions or if there's anything else you'd like to share, please feel free to reach out. We look forward to hosting you again on your next visit to the area.Best Regards,Customer Care Team
by A traveller
Posted Jan. 30, 2024 on Expedia
Nice spot to stay in if you just need Quiet place to sleep. Staff was very friendly, and we appreciated that there were no surprise charges or fees when checking in. Room was overall clean and average. Good space, working mini fridge and microwave. Bathroom was still visibly a little dirty like hairs from previous stayers around and the shower is a bit small. Room smelled kinda old and weird, and the beds left us a little stiff and sore but you get your moneys worth. And if on a budget, we would stay there again
Comment from Hotel Management
Jan. 30, 2024 by Customer Care Team, Hotel Management
Dear Sarah, we're pleased to hear that you found our hotel to be a nice spot for a quiet night's sleep and that you appreciated our friendly staff and transparent pricing. It's great to know that your room was spacious and equipped with a working mini fridge and microwave, providing convenience during your stay. However, we apologize for any cleanliness issues you encountered in the bathroom and the discomfort caused by the smell and the beds. Your feedback is valuable to us, and we'll handle these concerns with our housekeeping and maintenance teams to ensure improvements are made. We're glad to hear that you felt you received value for your money and would consider staying with us again if on a budget. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards,Customer Care Team
