Ratings based on 90 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Edna,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A traveller
Posted Feb. 19, 2024 on Expedia
The room was renovated but there is a lack of detail. No printed channel guide. The front desk told me they don't know how to operator the remote either so just channel surf. Space under the door when shut. No soap in shower. Noise from guests late into the night until 2am. Terrible chemical smell in our room which may have been insecticide for pest control. Very dark in the parking lot. Friendly desk clerk at check in and check out.
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Mark,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings suit you and are close to your expectations. We assure you that we will look into our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team
by A traveller
Noisy, uncomfortable bed and smelly.
Posted Feb. 18, 2024 on HotelsRoom had updated vinyl floors which was nice. Used to be a smoking room and it smelled. Very noisy could hear anyone talking or walking. Bed was extremely uncomfortable. Didn't try the shower. It was clean. Small room for the price, as well.
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Linda,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into it to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. We apologize for the inconvenience caused by the disturbances from other guests. We will ensure these things are corrected promptly in the future. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better. Sincerely,Management Team
by A traveller
Posted Feb. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Mark,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A traveller
Posted Jan. 31, 2024 on Expedia
Breakfast had cereal and no milk no bread or rolls that’s it
pet friendly for $35 each
Morning desk help l
Knew no English
Walls very thin
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Jim,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team
by A traveller
Waste of money and time.
Posted Jan. 27, 2024 on HotelsPeople at the front desk didn’t have my room ready and had to wait for them to check if the room was clean or not. Plus the room they advertised is way bigger than the little tiny room I got. I couldn’t even stay the whole night and left to find a bigger room.
Comment from Hotel Management
Mar. 14, 2024 by M, Hotel Management
Dear Joel,We appreciate your feedback and apologize for any inconvenience caused during your stay. Rest assured, we take great pride in maintaining the quality and comfort of our accommodations, and we regret that your experience did not meet your expectations. Your comments will be shared with our management team for further evaluation and improvement. On that note, we earnestly ask for another chance to host you better.Sincerely,Management Team
by A traveller
Posted Jan. 22, 2024 on Expedia
Worker walked into the room without knocking by surprise. Body hair from previous stays in the shower. No hot water in the shower. Blankets had cigarette burns. At 8am there was no breakfast available when speaking to staff they said they had nothing more and ignored my family. Worst hotel stay ever.
Comment from Hotel Management
Mar. 14, 2024 by M, Hotel Management
Dear Karirma,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and breakfast are unacceptable and do not reflect the standards we strive to uphold. We take matters of privacy and guests very seriously, and we assure you that we are actively investigating the situation to ensure it is addressed appropriately. Please allow us the opportunity to make things right. Once again, we apologize for the shortcomings you experienced during your stay. Thank you for bringing these issues to our attention, and we hope to have the chance to restore your faith in our hotel.Sincerely,Management Team
by A traveller
Days inn turned into quality inn! Highly recommend
Posted Jan. 19, 2024 on HotelsWonderful stay, lady in the front with the heart glasses was sweet and perfect at her job. Definitely will be back again, and the management is top notch! Keep up the good work everyone!!
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Mary,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Kimberly,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team
by A traveller
Posted Jan. 13, 2024 on Expedia
I am VERY POSITIVE that I booked a non-smoking room via Expedia. When I arrived, I was told that I booked a smoking room. However, there were three other guests there at the exact same time as me that had the same issue. I wondered if it were possible that ALL FOUR of us had made the same error via Expedia. The next morning when I went to check-out, I learned that it just so happened all of the non-smoking rooms had been booked and all they had were smoking rooms. To me, that feels a little coincidental. Also, was told by the night-time desk clerk that they would be able to hold my luggage for me after check-out in the morning so that I could do some shopping before returning to get my things and head to the airport. But in the morning, the daytime desk clerk told me they don't do that. The room and bathroom WERE indeed clean but the smell of smoke was quite overwhelming and despite doing what I could (spraying Febreeze on the curtains, bedding and around the air, my clothing still came away smelling like stale smoke the next morning.
Also, you should know that even after booking at a good price via Expedia, the hotel itself charges a $50 deposit that is non-refundable if you check out after 11AM; thus requiring you to go to the front desk in person and officially check out by 11AM in order to receive your money back. I was able to do so, however, it is highly inconvenient and WAS a surprise to me. Thankfully, I had my debit card with me with plenty of funds available.
