Ratings based on 3,838 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from HIALEAH
Posted May 27, 2024
Air conditioner didn’t work. Construction on property.
Comment from Hotel Management
May 28, 2024 by Social Media, Hotel Management
Jessica, thank you for your feedback. We do apologize for any inconvenience that you experienced during your stay with us. Please feel free to reach out to us directly if you would like to share any additional details about your experience and/or if you would like to be put into contact with a member of our management team. We sincerely value your business and hope to have the opportunity to better serve you in the future.
by A traveller
Posted Mar. 20, 2024 on Expedia
To start off, the check in agent was dry and neither did she care about customer service… maybe having a bad day, she had glasses and long braids. Did not want to figure out my problem or even try so I got a manager and he did provide a little more help but I still had to resolve with the third party but when the third party called all of a sudden they found my reservation that was paid. Then the first night luckily we was out until 2 am at beach and went straight to sleep because our second night we turned all lights off to lag down and I got up to pee and as soon as I turned the light on I seen three roaches. I was and am so disappointed. I had my work equipment in room and one duffle bag luckily and I hope nothing got in any of my personal items. I have the videos I am disgusted and all I received was a sorry and a half refund. I am relocating to the area but an also here on business and with my family. how embarrassing. I would not recommend unless really needed and low on money. No hot tub either. Workers are rude and sarcastic. The cleaners hardly speak English and stare and look in your cars as you drive past and when they walk past as if they are going to break in or looking for stuff. So disappointed
Comment from Hotel Management
Mar. 21, 2024 by Social Media, Hotel Management
Shanice, thank you for bringing this to our attention. We are truly sorry for any inconvenience that you experienced during your stay with us. Everything we do is to ensure our guests have a relaxing, worry-free stay and are sorry that we did not meet that expectation. We apologize for any part of your stay that was not spotless as we have high standards regarding the cleanliness of our entire property. Additionally, we take every reasonable measure to prevent guest contact with pests with policies that include an ongoing preventative inspection program. Our staff is trained to inspect guest rooms thoroughly and to report their findings to our contracted pest control provider. These isolated incidents are addressed immediately. For us to make sure this is resolved as well as if you have any additional details about this experience and/or if you would like to be put into contact with a member of our management team, please reach out to us directly. We sincerely value your business and hope to have the opportunity to better serve you in the future.
by A traveller
Posted Mar. 19, 2024 on Hotels
The room smell bad. The carpet was dirty. In the Expedia web page it said that the breakfast was included and in your hotel they said to us that it wasn’t included. It was the worst experience that we ever had
Comment from Hotel Management
Mar. 20, 2024 by Social Media, Hotel Management
Angel, thank you for bringing this to our attention. We apologize for any part of your stay that was not spotless as we have high standards regarding the cleanliness of our entire property. Everything we do is to ensure our guests have a relaxing, worry-free stay and are sorry that we did not meet that expectation. Please feel free to reach out to us directly if you would like to share any additional details about your experience and/or if you would like to be put into contact with a member of our management team. We sincerely value your business and hope to have the opportunity to better serve you in the future.
by A traveller from Staten Island
Posted Mar. 19, 2024 on Expedia
Hotel was fine for a quick stay. Location is perfect for Disney Springs and other parks.
Not a fan of hotels with doors on the outside but areas were well lit and we felt safe.
Comment from Hotel Management
Mar. 19, 2024 by Social Media, Hotel Management
Jane, thank you for taking the time to leave us a review of your recent visit. We are so glad to hear that you have enjoyed your stay. From the entire team at Rosen Inn, we cannot wait to welcome you back to Orlando soon!
by A traveller
Posted Mar. 19, 2024 on Expedia
Even though we didn’t use the shopping, there was a shop on premises. We also had our own transportation so we weren’t in need of that.
It also had a nice size pool, and a small waterpark for children.
Comment from Hotel Management
Mar. 19, 2024 by Social Media, Hotel Management
Bonnie, thank you for spending some time to leave us a review. It is fantastic that you enjoyed your stay. On behalf of everyone at Rosen Inn, we hope to see you very soon here with us in Orlando!
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Apr. 10, 2024 by Social Media, Hotel Management
Kimberly, many thanks for your review of your recent stay. It is nice knowing that you had an amazing time with us. We hope that on your future visits to Orlando you make a reservation for Rosen Inn again!
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Social Media, Hotel Management
Hector, thank you for taking the time to leave us a review of your recent visit. We are so glad to hear that you have enjoyed your stay. From the entire team at Rosen Inn, we cannot wait to welcome you back to Orlando soon!
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Social Media, Hotel Management
Hello, we appreciate the time you spent leaving a review and are so pleased to hear that you had a great time with us. Whenever you return to Orlando, we hope you will stay at Rosen Inn again!
by A traveller
Posted Mar. 18, 2024 on Expedia
Free complimentary shuttle to Disney was appreciated as was the breakfast buffet (a great value!) The hotel itself is dated and seems like is being updated. A great value hotel, nothing fancy just needs some upgrades and attentiveness in pool area and its cleaning.
Comment from Hotel Management
Mar. 18, 2024 by Social Media, Hotel Management
Sean, we appreciate the time you spent leaving a review and are so pleased to hear that you had a great time with us. Whenever you return to Orlando, we hope you will stay at Rosen Inn again!
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by Social Media, Hotel Management
Hello, many thanks for your review of your recent stay. It is nice knowing that you had an amazing time with us. We hope that on your future visits to Orlando you make a reservation for Rosen Inn again!
