Ratings based on 900 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Jr, Hotel Management
On behalf of our team, thank you for the positive feedback. It is very appreciated here, and we are pleased that we were able to live up to your expectations. Since it is our top objective to make sure that our guests are comfortable and receive excellent service, your feedback means a lot to us. We appreciate having you as a customer and look forward to serving you again. Thank you for allowing us to serve you.
by A traveller
Posted Jan. 18, 2024 on Expedia
It was terrible. We went into the room for a few minutes and decided we could not stay there. 2 channels on the TV, no blankets on the beds, (we had to ask for them!), toilet only worked after messing around with it and the place was dirty and not nice. We went to the office and it was locked up tight ay 6 pm. I called and talked to their "maintenance" person and h said they would send someone right over. It never happened. Yet.... they kept my $324 and will not refund it!!
Comment from Hotel Management
Jan. 19, 2024 by Jr, Hotel Management
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.
by A traveller
Posted Jan. 9, 2024 on Hotels
Very bad service and the place is in the middle of renovation, the is dirty and smell very bad, and try to talk to the property management and he lock the office door and didn’t even bother to come out to talk, so I left to stay at a different hotel, I try to cancel the reservation and get refund, they didn’t even respond to email.
Comment from Hotel Management
Jan. 10, 2024 by Jacksonville West, Hotel Management
we are very sorry to hear this, we will follow up on the case, for the cancellation issue you must contact expedia directly. thank you for your comment, we will continue working to improve our service.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.
by A traveller
Bookeeper
Posted Nov. 13, 2023 on HotelsDoor lock not working. Room was not made one day. Very dirty. Families are leaving in hotel. Very noise. Scary to stay.
Comment from Hotel Management
Nov. 13, 2023 by Jr, Hotel Management
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
by A traveller
Disappointed
Posted Oct. 24, 2023 on HotelsThere ended up being bugs in the room. I am currently unaware if they were there the entire time as I was getting back late and tired most nights and in a rush in the morning but they were definitely noticed on the last night. Room looked nothing like the photos. Was claimed to be a newly renovated room but the bathroom looked like it was in desperate need of a remodel and the bed frames felt more like cots with a mattress on it. Would not recommend staying here and I know won’t be returning.
Comment from Hotel Management
Oct. 25, 2023 by JR, Hotel Management
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since we're always working to improve our services. Since providing comfortable accommodations and outstanding service to our guests is our top priority. We'll look into this and how we can improve things moving forward. Thank you for staying with us.
by A traveller
NEVER AGAIN
Posted Oct. 24, 2023 on HotelsThis was the worst place I've ever stayed and highly recommend that it be removed as a choice from Hotels.com. I don't want anyone else to subject themselves to what my friends and I did.
Roaches in the room. Only one bath and hand towel per person for all four days were allowed. No extras. We had to launder them ourselves if we wanted clean towels each day. The pool was not fit for swimming. Black mold on the bottom and walls, along with green algae growing on the walls.
The bathroom was in poor condition and the door for the small freezer in the dorm size was missing, so we couldn't even freeze our ice packs and there was not an ice machine anywhere on property.
Comment from Hotel Management
Oct. 25, 2023 by JR, Hotel Management
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since it is our first priority to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.
by A traveller
Posted Oct. 23, 2023 on Expedia
This place has roaches. I came back to roaches in my suitcase. There was hair EVERYWHERE and the blankets were stained and also full of hair. The mini fridge smelled horrible as well
Comment from Hotel Management
Oct. 23, 2023 by JR, Hotel Management
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests are comfortable and provided with better service, we always check into the issues raised. Thank you for staying with us.
by A traveller
Posted Sep. 20, 2023 on Expedia
Comment from Hotel Management
Oct. 10, 2023 by JR, Hotel Management
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.
by A traveller
Two Night Stay
Posted Sep. 18, 2023 on HotelsWent for two nights, checked in late but I selected to pay on site but because I was late checking in they ran the card that was on file instead of allowing me to pay on site. Didn’t like that too much, when I called the hotel they told me to call the website instead and that didn’t go anywhere. The room is very spacious and the AC was easy to adjust. They only give you a top sheet for the bed so bring an extra blanket if you get chilly. The fridge is an awesome thing to have in the room, but when I got in there the fridge was still open so there was water all over the floor, hence the towel on the floor. I had a couple of visitors: one cockroach and two lizards just hanging around the room. Overall, you get what you pay for honestly. I’m not mad at it, the beds were comfortable, the shower was hot, and the towels did what they needed to do.
Comment from Hotel Management
Sep. 18, 2023 by Jr, Hotel Management
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
