Ratings based on 1,929 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 22, 2024
Comment from Hotel Management
Mar. 24, 2024 by Garrett, Hotel Management
We are glad to hear you enjoyed your recent stay at TRU by Hilton. We hope to see you back again soon.
by A traveller
Posted Feb. 19, 2024
Not one complaint.
Comment from Hotel Management
Feb. 19, 2024 by Sophia, Hotel Management
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests
by A traveller
Posted Feb. 16, 2024
Well Hot Water must be a premium upgrade to this hotel. Front desk come up immediately and stated that there was air in the lines causing the issue (Oh okay). Water temp was lukewarm at best. Spoke to the manager the next day and she asked about the stay. We advised her of the issue and she seem concerned. Asked for our room number and simply walked away and spoke to other guest. I would never stay her again. Being a Hilton Honors member what a disappointment. Do better Hilton.
Comment from Hotel Management
Feb. 17, 2024 by LaKayla, Front Desk, Hotel Management
Thanks for staying with us. We appreciate your feedback as it serves to help us improve our service and provisions to all guests.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Sophia, Hotel Management
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
by A traveller
Great accommodations
Posted Jan. 29, 2024 on HotelsGreat clean hotel, good breakfast options, bar service was great as well. High recommend; staff was friendly and attentive. Only downside is the parking fee of $15 per day for unsecured parking.
Comment from Hotel Management
Jan. 29, 2024 by Sophia, Hotel Management
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
by A traveller
Very disappointed
Posted Jan. 29, 2024 on HotelsMold on the shower and no hot water. Staff told us to park in the fire lane because there was no parking. We also were locked out of our room after a long cheer competition because the lock on our room wasn’t working. Chris was literally the only helpful person at this hotel.
Comment from Hotel Management
Jan. 29, 2024 by Sophia, Hotel Management
Dear Crystal, we deeply regret that your stay did not meet your expectations. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience, and it is disheartening to learn that we fell short in your case. We want to extend our sincerest apologies for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with the exceptional service and experience we are known for. If you choose to return, we assure you that we will make every effort to ensure a more pleasant stay.
by A traveller
Posted Jan. 29, 2024 on Expedia
2nd year staying here... Will be back next year... excellent property compared to others in the immediate area.
Comment from Hotel Management
Jan. 29, 2024 by Sophia, Hotel Management
Dear Scott, thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Sophia, Hotel Management
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Sophia, Hotel Management
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!
by A traveller
Good for a short trip
Posted Jan. 28, 2024 on HotelsLoved the feel of the hotel, staff was amazing, area was close to many restaurants and attractions (not walking distance but within a 5 minute drive). The only complaints are that the water took quite awhile to get hot (learned after the first day to turn it on about 5 minutes before you get in the shower) and there’s not much storage space. This could be problematic for a longer stay. The mini snack store in the lobby was very convenient, pool area was nice, and breakfast was as you would expect from most hotels of this category.
Comment from Hotel Management
Jan. 29, 2024 by Sophia, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay at TRU by Hilton Orlando. We hope to see you back again soon.
