Ratings based on 852 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024
Clean, new, allergy free environment, pleasant staff and security. Great Hotel 👌👌👌hands down.
by A traveller
Posted Feb. 4, 2024 on Expedia
The suite was just perfect for my family. The staff was very attentive and friendly.
Comment from Hotel Management
Feb. 6, 2024 by Social Media Support, Hotel Management
Hi Janette, We're thrilled to receive your excellent rating for the Westgate Palace Hotel. Thank you for choosing us for your stay.Best Wishes,Social Media Support
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Social Media Support, Hotel Management
Hi Megan, Thank you for your rating on the Westgate Palace Hotel. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Best Wishes,Social Media Support
by A traveller
Posted Feb. 3, 2024 on Expedia
Time checking in too much
Comment from Hotel Management
Feb. 6, 2024 by Social Media Support, Hotel Management
Hi Abdallah, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Palace Hotel soon.Best Wishes,Social Media Support
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Social Media Support, Hotel Management
Hi Fernando, Your excellent rating for the Westgate Palace Hotel is much appreciated. We look forward to your next visit.Best Wishes,Social Media Support
by A traveller
Posted Feb. 1, 2024 on Expedia
I missed the “fine print” on the description of $24.73 per day resort fees so yeah that annoyed me. I had the two bedroom suite with two bathrooms. It was large and comfortable. The kitchen was a must since we don’t eat breakfast at a restaurant. There was a few things in the kitchen that bothered me. The dishwasher was terrible. The dishes barely fit because they were too tall. And it didn’t clean very well. There was no tea kettle so I had to use a pot to boil water. And there were no pot holders so if you used the oven, there was no way to get anything out. And I thought they should have provided salt and pepper. Everything else was fine. The beds were comfortable. The bathrooms were large. Everything was clean. And the hotel is extremely close to Universal which is where we were going so it was convenient. Would I stay here again? Yes.
Comment from Hotel Management
Feb. 7, 2024 by Social Media Support, Hotel Management
Hi Rebecca, Thank you for sharing your feedback with us. We're pleased to hear that you found our two-bedroom suite spacious and comfortable and that the kitchen amenities were useful for your stay. However, we apologize for any inconvenience caused by the resort fees and the kitchen equipment. We're glad to know that you found the beds comfortable, the bathrooms spacious, and the hotel's proximity to Universal convenient. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.Best Wishes, Social Media Support
by A traveller
Completely disappointed-never staying here again
Posted Feb. 1, 2024 on HotelsFamily of 5. We arrived, found out the “free shuttle to and from universal” only comes once in the morning and once in the evening. Universal was the reason for our stay so super disappointed. Then had to pay the $50 “resort fee” on top of what we already paid for the room. Got to the room and the keys wouldnt work. had to go back down and get new keys. Upon getting into room, room was hot. Air conditioner wasnt working, floor was dirty. They sent a repair man to fix the AC (he was really cool) however he couldnt fix the AC. Ordered room service, however, this is through a 3rd party apparently and because the food didnt come until after 9, we had to go downstairs to get our food. Which was not very good. $13 for the bacon cheese fries-see picture. They put us in a new room around 9:30, well after the two youngests bed time. Hot water in shower wasnt very hot.
Will never stay here again, not worth the money at all.
Comment from Hotel Management
Feb. 7, 2024 by Social Media Support, Hotel Management
Hi Lisa, Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointment and inconvenience you encountered during your stay. It's regrettable to hear about the issues with the shuttle service, resort fee, room keys, air conditioning, cleanliness, and room service. We understand your frustrations and assure you that we take your feedback seriously as we continuously strive to improve our services. We're glad to hear that the repairman was helpful, but we're sorry that the AC issue couldn't be resolved promptly. We appreciate your candid feedback and hope to have the opportunity to regain your trust in the future. If you have any further concerns, please don't hesitate to reach out to us directly.Best Wishes, Social Media Support
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Social Media Support, Hotel Management
Hi Brad, Thank you for choosing the Westgate Palace Hotel! Your excellent rating is a testament to our commitment to guest satisfaction.Best Wishes,Social Media Suppor
by A traveller
Posted Jan. 29, 2024 on Expedia
The property itself was great. Very clean and nice but our air broke the first night they came to fix it and it took 2-3 hours for it to cool down which made us stay awake way longer than we wanted to. Broke again 24 hours later, they fixed it, broke again 3 hours later. They wouldn’t move us rooms until I was extremely rude. It was completely unacceptable and they never offered me a partial refund and didn’t want to move me rooms. I shouldn’t have had to deal with maintence in my room 3 times with entire wall panels ripped down or been that hot for almost 10 hours of my stay.
Comment from Hotel Management
Feb. 6, 2024 by Social Media Support, Hotel Management
Hi Justin, We apologize for the inconvenience you experienced during your stay. This is not the level of service we aim to provide. Your feedback is essential. Thank you for bringing it to our attention.Best Wishes,Social Media Support
by A traveller
Posted Jan. 27, 2024 on Expedia
The property is very clean and through expedia we received good deals. Confort bed, clean sheets, clean bathroom which is very important,
Comment from Hotel Management
Feb. 7, 2024 by Social Media Support, Hotel Management
Hi Lionel, Thank you for sharing your positive feedback! We're delighted to hear that you found our property very clean and that you received good deals through Expedia. Ensuring a comfortable stay with clean amenities like beds, sheets, and bathrooms is important to us, and we're glad we could meet your expectations. We appreciate your review and hope to welcome you back for another enjoyable stay soon!Best Wishes, Social Media Support
