Ratings based on 875 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 9, 2024
Construction at 7:30am and testing the fire alarms at the same time. They parked a moving truck inches from my car - that was parked in a handicap spot by the way - and moved stacks of pallets nearly hitting my car. I had to move my car to avoid damage!! There were bugs in the main bathroom and the remote for the main tv didn’t work. Every time we stay here we are disappointed and it just keeps getting worse. Plus there is so much pot smoking by guests that it made me sick. I honestly don’t even feel safe staying at this resort anymore.
by A traveller
Posted Apr. 7, 2024
Super long wait times for shuttle. Uber cancelled 4x as they cannot find the room but the wait for a shuttle to bring to lobby is too long. Front desk seems totally oblivious and despite booking a trip back to our room we were left waiting 30-45mins for a shuttle/ golf course to transport us back. The property is not walkable with a small baby and very inconvenient. We won’t be back sadly
Comment from Hotel Management
Jun. 4, 2024 by Social Media Support, Hotel Management
Hi Madochee,We apologize for the challenges you faced with our transportation services. Your feedback is important, and we will improve our coordination to serve our guests, especially those with small children. We regret that we could not meet your expectations this time and hope you might reconsider us in the future.Best Wishes,Social Media Support
by A traveller
Posted Apr. 1, 2024
It's activities for everyone to do and everything is in walking distance.
by A traveller
Posted Mar. 22, 2024 on Expedia
My room toilet over flood the bathroom staff member did not fix the toilet
Comment from Hotel Management
Apr. 9, 2024 by Social media support, Hotel Management
Hi Ashyanti,We sincerely apologize for the inconvenience and frustration you experienced with the overflowing toilet in your room. This is certainly not the level of service we strive to provide our guests. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.Kind regards,Social media support
by A traveller
Posted Mar. 22, 2024 on Expedia
This property was very misrepresented on Expedia. It was not clear that this is more of people re-renting out timeshares. Things are old, amenities that are advertised are not included. If you don’t own the unit, the waterpark is $25 per day, per person. The pullout beds are very uncomfortable and we had to request bedding. They don’t include housekeeping daily. This definitely didn’t feel as much like a vacation as it should have. Disappointed overall.
Comment from Hotel Management
Apr. 9, 2024 by Social media support, Hotel Management
Hi Kelly,We are truly sorry to hear about your disappointment with your recent experience at our property. Your feedback is precious to us, and we apologize for any confusion or misrepresentation regarding our accommodations and amenities. Regarding the additional fees for amenities such as the waterpark, we do not advertise the water park included. Our website has all the information you need to complete your reservation. We regret that your experience did not meet your expectations and did not feel as much like a vacation as it should have. We sincerely appreciate your honesty and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.Kind regards,Social media support
by A traveller
Posted Mar. 21, 2024 on Expedia
once they found out you didn't meet their income standard you didn't get any of the things promised, like free breakfast, free water park passes, free next visit, $150 visa card to use at resort. They wouldn't even give us a tour of the place so we would know what they offered. The golf carts were never available to pick us up 30-40 minutes wait when there were many sitting at the main villa. Every thing shut down at ten pm no exceptions. No housekeeping only for a fee but they didn't even have a vacuum or broom that you could use to do clean yourself.
Comment from Hotel Management
Apr. 9, 2024 by Social media support, Hotel Management
Hi Loretta,We sincerely apologize for your disappointing experience during your stay with us. It is disheartening to hear about the challenges you encountered with accessing amenities, delays with transportation, and the lack of flexibility with operating hours.Our priority is providing a seamless and enjoyable experience for our guests, and we apologize for failing to meet your expectations. We hope to have the opportunity to regain your trust in the future and provide you with a more positive and enjoyable experience.Kind regards,Social media support
by A traveller
Posted Mar. 21, 2024 on Expedia
no service at all could stay at a bnb if i wanted to clean my own room
Comment from Hotel Management
Apr. 9, 2024 by Social media support, Hotel Management
Hi Angelo,We apologize for the lack of service you experienced during your stay. Providing our guests with a comfortable and enjoyable experience is our top priority, and we regret that we fell short of meeting your expectations in this regard. We understand your frustration, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Kind regards,Social media support
by A traveller
Posted Mar. 20, 2024 on Expedia
Bonita area de hotel el cuarto estaba limpio solo les falta remodelacion de muebles no fue exacto al de las fotos que vi en expedia pero si pasan me fuera gustado que fueran mas remodelados los muebles pero todo bien nos atendieron bien y hay mucha variedad para comer y caminar... solo el cuarto de alado tenia un perrito que lo dejaban solo y lloraba mucho pero de ahi en todo la pasamos bien
by A traveller from Salem
Posted Mar. 19, 2024 on Expedia
We were supposed to be in an efficiency room. Room was dirty, mattress smelled like urine and had a 6" dip in the middle. To get to the resort, we had to cross a busy street to walk or else take are car and try to find parking. I suggest Expedia not list these style rooms any longer with this resort.
Comment from Hotel Management
Apr. 9, 2024 by Social media support, Hotel Management
Hi Lisa,We sincerely apologize for the subpar experience you had during your recent stay with us. We are deeply concerned to hear about your room's cleanliness issues and mattress condition. These do not align with the high standards of quality and comfort we strive to provide for our guests.Furthermore, we understand the inconvenience of crossing a busy street to access the resort and the challenges with parking. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Kind regards,Social media support
by A traveller
Posted Mar. 19, 2024 on Expedia
We asked for new towels the first day of our trip but never got any. But overall amazing experience
