Ratings based on 807 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 9, 2024
Horrible customer service, dirty rooms, conditioner no air condition TV didn’t work
Comment from Hotel Management
Jun. 14, 2024 by M, Hotel Management
Dear Sean,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We also apologize if you found any of our staff to be unfriendly. Our associates are well-trained to meet and attend to our guests. We will investigate this and ensure this does not happen again. We hope to have the opportunity to provide you with a more comfortable and satisfactory experience in the future.Sincerely,Management Team
by A traveller
Posted Mar. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by M, Hotel Management
Dear Clarissa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
by A traveller
Posted Mar. 15, 2024 on Expedia
Thin walls made using ear plugs necessary.
Loved the "Espresso" option on the coffee machine!
Comment from Hotel Management
Mar. 22, 2024 by M, Hotel Management
Dear Thomas,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
by A traveller
Posted Mar. 11, 2024
Better coffee
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Jeffrey,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
by A traveller
Posted Mar. 10, 2024 on Expedia
Had a musty smell in the hallway and room. Unclean tub.
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Judy,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Kevin,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team
by A traveller
I would have rather stayed in the car
Posted Mar. 9, 2024 on HotelsThe smell
Walking into the hotel smells
Strong and like an old woman The rooms are dated and just not appealing. It smelled like an old mildewed towel and one of the beds had a large (what looked to be like urine on the top)
Comment from Hotel Management
Mar. 15, 2024 by M, Hotel Management
Dear Kayla,Thank you for sharing your feedback. We are sorry that you had a substandard experience at our hotel. We assure to look into our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
by A traveller
Posted Mar. 4, 2024 on Expedia
Someone knocked on my door at 11:30pm. As near as I could tell, their weren't very many other customers that night, so it may have been an intruder. The property has no elevator making it hard for a senior to get upstairs to the second floor. THERE WAS NO ADVERTISING TO STATE THERE WAS NO ELEVATOR.
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Jonathan,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team
by A traveller
Posted Mar. 4, 2024 on Expedia
My wife and I stayed in the sweat with the jacuzzi tub. The bathroom was small and outdated, had to fix the toilet multiple times. The jacuzzi tub mirrors needed to be replaced looked horrible. Couch was tourn and tattered needed to be replaced. The cleaning staff never came by and replaced towels gave up on them and got new towels myself. Over priced for no more than what the room was along with the service. Felt like the staff spent more time on there phones then doing there jobs. If your in a pinch for a room its ok other than that don't bother.
Comment from Hotel Management
Mar. 8, 2024 by M, Hotel Management
Dear Mark,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. We highly value guest feedback, as we understand there is always room for improvement. On that note, we earnestly ask for another chance to host you better. Sincerely,Management Team
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by M, Hotel Management
Dear Cheryl,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
