Ratings based on 694 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 5, 2024
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Apr. 4, 2024 by Joseph, Hotel Management
We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to sincerely apologize for any shortcomings you may have encountered during your stay. If there are specific areas where we fell short or if there's anything we can do to address your concerns, please feel free to share them with us. We are committed to improving our services and ensuring that all our guests have a satisfactory experience. Your feedback will help us identify areas for improvement and take corrective action. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to regain your trust in the future.
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Apr. 4, 2024 by Joseph, Hotel Management
We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would like to sincerely apologize for any shortcomings you may have encountered during your stay. If there are specific areas where we fell short or if there's anything we can do to address your concerns, please feel free to share them with us. We are committed to improving our services and ensuring that all our guests have a satisfactory experience. Your feedback will help us identify areas for improvement and take corrective action. Thank you for bringing your concerns to our attention, and we hope to have the opportunity to regain your trust in the future.
by A traveller
Posted Mar. 14, 2024 on Expedia
Comment from Hotel Management
Mar. 27, 2024 by Joseph, Hotel Management
Thank you very much for awarding us a 5-star rating! We truly appreciate your generous feedback and are thrilled to know that we exceeded your expectations during your stay. It was our pleasure to ensure that you had an enjoyable experience with us. Your high rating motivates us to continue delivering excellent service to all our guests. If there is anything more we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another outstanding experience soon!
by A traveller
Posted Mar. 11, 2024 on Expedia
Finding the unmarked front door and trying to figure out which way the key card works was a challenge.
The new bug bite on my arm is a little disturbing.
Comment from Hotel Management
Mar. 11, 2024 by Joseph, Hotel Management
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced in locating the front door and operating the key card system. We understand that clear signage and easy access are essential for a smooth check-in process, and we will certainly review our signage and ensure clearer instructions for our guests in the future.Additionally, we regret to hear about the bug bite you encountered during your stay. The comfort and well-being of our guests are our top priorities, and we take cleanliness and pest control very seriously. We will promptly investigate this matter to address any issues and take appropriate measures to ensure the comfort and safety of our guests.Please accept our sincere apologies for any discomfort or inconvenience caused. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Your feedback is invaluable, and we appreciate the opportunity to improve our services.
by A traveller
Posted Mar. 10, 2024 on Expedia
Staff were just great. Super friendly on front desk both night and morning. I'm sorry I'm too tired to remember the name I asked for at night desk. Sorry! Breakfast was good. ! Make your own waffles! The television com was really futuristic and far beyond my capacity to operate. I wasn't crazy about the bed, difficult to get comfortable. I know! You wouldn't think. So. Next time round...not that kind. : ] .
Comment from Hotel Management
Mar. 11, 2024 by Joseph, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that our front desk staff provided you with excellent service and that you enjoyed our breakfast offerings, including the make-your-own waffles. We apologize for any inconvenience caused by the futuristic television system and understand that it can sometimes be overwhelming to navigate. Your feedback regarding the bed comfort is valuable to us, and we'll certainly look into ways to enhance the sleeping experience for our guests. Should you decide to stay with us again, we'll ensure your preferences are taken into account. If there's anything else we can assist you with or if you have further feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back in the future!
by A traveller
Posted Mar. 9, 2024 on Expedia
Front desk and cleaning staff go above and beyond to help us. We had an infant in diapers. They were very accommodating of disposing diapers everyday. They are the best!!!
Comment from Hotel Management
Mar. 11, 2024 by Joseph, Hotel Management
Thank you for taking the time to share such wonderful feedback about your recent stay with us! We're delighted to hear that our front desk and cleaning staff went above and beyond to assist you during your visit. It's heartening to know that they were able to accommodate your needs, especially regarding the disposal of diapers for your infant. Providing exceptional service and ensuring our guests' comfort is our priority, and we're thrilled that our team exceeded your expectations. Your kind words mean a lot to us, and we'll be sure to pass along your appreciation to our staff members. We can't wait to welcome you back for another memorable stay in the future!
by A traveller
Posted Mar. 9, 2024 on Expedia
Women travellers beware. I felt extremely unsafe during my stay. The building is surrounded by wooded area that lead down to the train tracks and there is a large construction yard to the opposite side. My daughter and I were approached on 4 different occasions by a man that came out of the bushes when we pulled in. Police were called and hotel staff were notified nothing was done. I tried reaching out to Expedia numerous times to see how I could get out of my reservation no reply. This was the worst experience I have ever felt as a women and parent. I will never stay here again. Also to note hotel was full of marijuana smoke (almost like a hot box) that room fire alarms went off all night long from multiple rooms. So disappointing especially when you have kids.
Comment from Hotel Management
Mar. 11, 2024 by Joseph, Hotel Management
I am truly sorry to hear about your unsettling experience during your stay with us. Ensuring the safety and comfort of all our guests, especially women travelers and families, is of utmost importance to us, and it's distressing to learn that you felt unsafe and encountered such concerning situations. We sincerely apologize for any inconvenience or distress caused by the issues with the surroundings and the disturbances within the hotel.We take all guest feedback seriously and will investigate the incidents you described to prevent such occurrences in the future. Your safety and peace of mind should never be compromised, and we regret that we fell short in providing a secure environment during your stay.Regarding your difficulties in reaching Expedia, we regret any inconvenience caused and will address this matter promptly to ensure better communication channels for future guests.Please accept our sincerest apologies once again, and if there's anything we can do to make amends or assist you further, please don't hesitate to contact us directly. We understand your decision not to return, but if you reconsider, we'd like the opportunity to regain your trust and provide you with a more positive experience. Your feedback is invaluable, and we will take immediate action to address the issues raised.
by A traveller from Springfield
Posted Mar. 8, 2024 on Expedia
Comment from Hotel Management
Apr. 4, 2024 by Joseph, Hotel Management
Thank you so much for your perfect score! We're thrilled to hear that you had an exceptional experience during your stay with us. Providing our guests with a seamless and enjoyable stay is our ultimate goal, and we're delighted that we succeeded in meeting your expectations.If there's anything else we can do to make your future visits even more perfect or if you have any suggestions for how we can continue to improve, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to consistently deliver outstanding service to all our guests.Thank you once again for your perfect score, and we look forward to welcoming you back for many more wonderful stays in the future!
by A traveller
Posted Mar. 5, 2024 on Expedia
The place was very clean the staff was extremely kind. There was a misunderstanding about the deposit but it was rectified. I enjoyed my time there.
Comment from Hotel Management
Mar. 6, 2024 by Joseph, Hotel Management
Thank you for sharing your experience. It's wonderful to hear that you found the place very clean and that the staff were extremely kind during your stay. Cleanliness and friendly service are crucial aspects of a positive guest experience, and it's great to know that these aspects met your expectations.While it's unfortunate that there was a misunderstanding about the deposit initially, I'm glad to hear that it was rectified satisfactorily. Effective resolution of such issues is essential for maintaining guest satisfaction and ensuring a positive overall experience.It's fantastic to hear that you enjoyed your time at the hotel despite the initial hiccup. Your feedback is valuable, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future! If you have any further feedback or requests, please don't hesitate to let us know.
