Ratings based on 972 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024
Comment from Hotel Management
Mar. 30, 2024 by patty, Hotel Management
Dear Maureen,Thank you for taking the time to provide us with a five-star rating. We appreciate knowing you enjoyed your stay.Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 31, 2024 on Expedia
Rooms were dated and in need of some repairs. But maintenance was responsive and beds comfy. No fan in bathroom was a thumbs down. But the pice paid and other pluses made up for the downfalls.
Pool and hot tub were great. Location excellent and quick walk to restaurants and shopping. Parking was easy too! The price is totally reasonable. I will be back!
Comment from Hotel Management
Feb. 1, 2024 by patty, Hotel Management
Dear Camille,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. We will be renovating our guest rooms starting in November of this year. You will have to come back and see the changes. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by patty, Hotel Management
Dear Mark,Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and was delighted to hear about your experience with our hotel. Thank you again for taking the time to provide your feedback, as we truly appreciate knowing we helped to create a memorable stay. Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by patty, Hotel Management
Dear Joseph,Thank you for your review. We're happy to see you enjoyed your stay with us. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 29, 2024 on Hotels
No recycling which was disappointing. Also called to request clean towels and washcloths be deliverd. Came back 7 hours later, dirty towels were still in the floor and now clean towels delivered. Went to the front desk to get some and there weren’t any clean washcloths available. With the price point and resort fees on top of that, these items should always be available.
Comment from Hotel Management
Jan. 30, 2024 by patty, Hotel Management
Dear Cynthia, Thank you for choosing the Palm Mountain Resort and Spa on your recent visit. We appreciate your business and look forward to seeing you again. I had a chance to read the review that you recently completed and I was sorry to hear you didn't receive the towels you requested. We have an internal communication system just for this kind of request. I will follow up with our team to ensure that doesn't happen in the future. Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by patty, Hotel Management
Dear Tandra,Thank you for taking the time to provide us with a five-star rating. We appreciate knowing you enjoyed your stay.Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 26, 2024 on Expedia
I Love the mountain view and the surrounding fruit trees!!! Thank you for sharing your citrus fruits to your guests!
Comment from Hotel Management
Jan. 30, 2024 by patty, Hotel Management
Dear Geraldyn,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. I'm happy to see you enjoyed our grapefruits fresh off the tree. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back in the near future. Thank you,Patty DavisGeneral Manager
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by patty, Hotel Management
Dear Jason,Thank you for your review. We're happy to see you enjoyed your stay with us. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
by A traveller
Posted Jan. 18, 2024 on Expedia
Very good hotel. Loved the free Starbucks coffee in the mini-store in the morning. Not so pleased with the surprise $22 resort fee added at the time of the final bill.
Comment from Hotel Management
Jan. 22, 2024 by patty, Hotel Management
Dear Thomas,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. You should have received a confirmation that spells out the resort fee. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 11, 2024 by patty, Hotel Management
Dear Shane,Thank you for your review. We're happy to see you enjoyed your stay with us. We hope to welcome you back again soon.Sincerely,Patty DavisGeneral Manager
