Ratings based on 115 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Limoges
Posted Feb. 4, 2024 on Expedia
Very nice rooms, clean, spacious, well layed out and well equiped. Staff is very good, rooms are not sound proof .... so lots of noise from other unruly guests partying staying in adjacing room past midnight Pool was green with algea and not usable. Great spa services!
Comment from Hotel Management
Mar. 22, 2024 by Selina, Hotel Management
Good afternoon Greetings from the Hotel Selina Atitlan Guatemala Family. We appreciate your visit to our place and your comments this helps us to improve and provide the service you need. We appreciate the time you have taken to write us we will improve our service and give the quality you need we hope to see you soon at our location or any location in the world remember Panajachel is your destination and your home we hope to see you soon.Thank you,
by A traveller from Richmond
Posted Jan. 25, 2024 on Expedia
Great place and location. Lots of activities. Definitely recommend the private rooms!
by A traveller
Posted Jan. 3, 2024 on Expedia
Great location, great facilities. Checking in the service is terrible stressed staff that make you feel like you‘re an inconvenience to them and much stuffier service than than checking into a 5 star hotel 😂
But I guess we all have bad days it’s a great place to spend a night before an early transfer to the city but just don’t expect much help from the staff.
Also avoid the wooden huts… any slight wind and the noise from the metal roofs banging about are gonna make you think you’re sleeping in a washing machine 😂
But overall decent enough place & good warm showers and a decent pool.
by A traveller
Okay
Posted Dec. 3, 2023 on HotelsOverall, good experience; cold nights, we needed extra blankets. Saturday night was noisy because people was all over the hotel drinking, talking loud and partying. Shared bathroom was not clean regularly ( trash cans over flowing).
Comment from Hotel Management
Dec. 6, 2023 by Selina, Hotel Management
Good morning. Greetings from Selina Atitlan's family.Thank you very much for visiting us and leaving us your comment about our hotel. It is very important for us to know how to improve and to be able to give you the experience you are looking for. We hope to see you soon and we will wait for you at one of our Selinas in the World.Thank you,
by A traveller
Posted Nov. 27, 2023 on Expedia
We had a great stay.
Comment from Hotel Management
Nov. 29, 2023 by General Manager, Hotel Management
We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you.Thank you,
by A traveller from Bakersfield
Posted Nov. 16, 2023 on Expedia
Comment from Hotel Management
Nov. 21, 2023 by Selina, Hotel Management
Good morning, we greet you on behalf of Selina Atitlan's family. We appreciate your visit to our place. We appreciate your visit and we appreciate your comments about our place. It makes us improve and be the special destination for you. Thank you,
by A traveller
Posted Nov. 13, 2023 on Expedia
by A traveller
Posted Oct. 29, 2023 on Expedia
Room had black spots all over the walls, looked like there was mold everywhere. Shower would not drain. Plywood was used as the headboard. Towels were not ready upon checkin. Will not be staying here again
by A traveller
Posted Sep. 28, 2023 on Hotels
by A traveller
Posted Aug. 31, 2023 on Expedia
They charged me twice for a room that they had not put it online. I would not come back again and I do not recommend this hotel to anybody.
