4/10 Poor
George
Travelled with family
Sep 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Pros - the area was great, only 10b mins from two RER stops, near two meto stops, and barring had there we always 2-4 taxis waiting outside. There were several great cafes nearby (go south is all I'll say) plus a supermarket accessible by an overhead walkway. Clean lobby, filtered water on tap, easy bag storage, and a self service convenience store right off the elevator bank were all good things.
Cons - let's start with check in. We arrived at the hotel around 1130am. As ive done innumerable times, i said to the desk agent that "hey, I'm here early, any chance my rooms available?" I was told by agent 1 that sorry, it's not come back in two hours. We dropped our bags and returned three hours later, at 230, and spoke to agent 2. "Hey, we're a little early, but we were told to come back around 2, is our room ready?" Agent 2 flatly told us in no uncertain terms there was no check in until 3, he could not assist me till then. Bear in mind it's 230, we're 30 minutes after our return time, and I'm watching other check ins happen next to me. Okay, we wait 45 minutes and come back at 315. Agent 3 now tells me he can check us in, but our room won't be ready for at least another half hour. Great. We finally get into the room at 430/1630hrs.
On getting into the room, the cleanliness is... questionable. The carpet is filthy. There is what appears to be a vomit stain right next to the trash can. We have no soap or shower products and it takes a call and desk visit to fix that
George
Stayed 7 nights in Sep 2025
