Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024
We did not stay at this property but they still charged us $2100 after I canceled
by A traveller
Posted Feb. 23, 2024 on Expedia
The Hotel was excellent. Only downside would be the Maitre d’ in the Sizzle restaurant, otherwise a great experience.
Comment from Hotel Management
Feb. 27, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Ms. Jane,Thank you for your review. We are thrilled to hear that you had an excellent experience at our resort. However, we regret any inconvenience caused by your interaction with the staff at the Sizzle restaurant. Providing exceptional service is a priority for us, and we will address this matter internally to ensure that all guests receive the highest level of hospitality during their dining experience.We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
Good property, but the bathrooms were dark and i don't think very clean. Smoke from cigarettes can get into the rooms very easily and hard to breathe. Most staff are great, but front reception girl told me to take the stairs and walk to my room with a baby in my arms instead of waiting for a cart
Comment from Hotel Management
Feb. 27, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Ms. Suzanne ,Thank you for your valuable feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we will address the issues with cleanliness and lighting in the bathrooms, as well as work to improve our ventilation system to minimize smoke infiltration. We also apologize for any lapse in service from our front desk staff and will address this with our team to ensure a better experience for all our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Feb. 4, 2024 on Expedia
Hotel was beautiful and the staff was wonderful! I will visit again when I journey
Comment from Hotel Management
Feb. 9, 2024 by Manish Pratap - General Manager, Hotel Management
Dear Mr. Kenneth,Thank you for your kind words. We are delighted to hear that you found our resort beautiful and that our staff provided you with wonderful service during your stay.We can't wait to welcome you back when your travels bring you our way again. Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Jan. 27, 2024 on Expedia
Awesome hotel, the staff is lovely and very friendly and kind. Everything’s great, the view is amazing, pool is very good. I recommend taking half board, because the dinner is very very good, I want to thank you the chef. I definitely will be looking forward to go for an another vacation at this hotel. But there is one thing that I did not like about this hotel and it’s the cleanliness. To much dust in the room. They definitely need to make up the room more thoroughly at least when people move in. Overall want to say one more time thank you to the staff.
Comment from Hotel Management
Jan. 29, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Mr. Dennis,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience at our resort, and that you found the staff lovely, friendly, and kind. It is great to know that you enjoyed the amazing view and the excellent pool. We also appreciate your recommendation to take half board, especially praising the quality of the dinner, and we will make sure to pass your thanks on to the chef.Your comments about the cleanliness are duly noted, and we apologize for any inconvenience caused. We will certainly address this concern with our housekeeping team to ensure a more thorough cleaning process, especially during guest transitions.Thank you once again for your positive feedback, and we look forward to welcoming you back for another vacation at our resort. Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Jan. 25, 2024 on Expedia
Always friendly and helpful staffs. Quiet, safe, private, clean and with nice views.
Comment from Hotel Management
Jan. 29, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Jinhang,Thank you for your positive review. We are delighted to hear that our staffs were always friendly and helpful, and that you found our resort to be quiet, safe, private, clean, and with nice views. Creating a positive and comfortable experience for our guests is our top priority. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Mr. Mark,We are truly sorry to note that your experience didn't meet your expectations. Guest satisfaction is our utmost priority, and we regret that we fell short on this occasion. We would greatly appreciate the opportunity to learn more about your concerns and address them directly. Please feel free to reach out to us so we can better understand how we can make things right. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Manish PratapGeneral Manager
by A traveller
Posted Jan. 24, 2024 on Expedia
The pools and staff were amazing
Comment from Hotel Management
Jan. 29, 2024 by Manish Pratap, General Manager, Hotel Management
Dear Robert, Thank you for your wonderful review. We are delighted to hear that you had an amazing experience with our pools and staff. Providing exceptional service and creating a positive environment for our guests are our top priorities. We look forward to the pleasure of welcoming you back for another fantastic stay!Warm regards,Manish PratapGeneral Manager
