Ratings based on 732 Guest Reviews

Hear it directly from our travellers
4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Feb. 24, 2024 on Expedia
I slept so well every night, it was really quiet. Loved having a kitchenette to sort my own meals. This was a good thing because there is only one restaurant nearby. I think mainly this hotel is for car owners who can travel around easily. There are bus stops 5 minutes walk away, but the buses are not very frequent. However, as I was attending an event at the Palais des Sports, the location was really convenient. But it's a long way out of town.
Comment from Hotel Management
Feb. 28, 2024 by Tifany, assistant manager of the establishment, Hotel Management
Dear Trudi,Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. I hope to see you again in one of our All Suites Apart Hotel establishments. Best regards,
3 out of 5
by A traveller

Ok for price if you have high tolerance

Posted Nov. 3, 2023 on Hotels
Not very clean. Fan in bathroom and kitchenette didnt work. Bed ok and nice to have kitchenette although only one tiny trash can in bathroom, none in bedroom or kitchen. Only one set of towels for 2 people. When I asked for more was told they were in closet but werent.
Comment from Hotel Management
Nov. 6, 2023 by Tifany, Adjointe de direction, Hotel Management
Dear Madam,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. Our team will mobilize to improve quickly the cleaning and your feedbackI hope to have the chance to change your mind on the occasion of another stay in our All Suites Appart Hotels establishments. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards
1 out of 5
by A traveller

A terrible experience

Posted Sep. 28, 2023 on Hotels
Our dog was attacked multiple times by the local feral cat in the courtyard leading to our room. The reception staff tried to stop attacks but then allowed the cat into reception and fed it with ham. On complaint to the reception manager who shout repeatedly at me it was not their fault our dog was attacked. I felt I couldn’t take my dog out of the room without carrying him to make sure the coast was clear. A terrible experience!!! We booked a disabled room which was on the 3rd floor. No bathroom facilities suitable for disabled at all no hand rails or seat and a shower a wheelchair would not access. Lacking in kitchen ware 1 mug 1 wine glass for 2 people. We have stayed in other all suite many time and found them great. WILL NOT RETURN HERE!!!
Comment from Hotel Management
Oct. 3, 2023 by Emilie, Directrice, Hotel Management
Mrs Alison,I'm sorry to read your coment. The pets are allowed in our hotel, and I'm sorry if a cat attcked your dog.Unfortunately, we cannot monitor animals and anticipate animal reactions to each other, but we have never had such problems.Yours sincerly,
4 out of 5
by A traveller

Back again

Posted Oct. 18, 2022 on Hotels
good location and very acceptable accommodation for our short overnight stay. Receptionist was very clear and spoke excellent English giving us a very warm welcome. We had to leave very early in the morning and she reminded us to take the gate entry info with us and not leave it in the room with the door key. Have used several times and will use again.
Comment from Hotel Management
Oct. 20, 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Barry,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,
5 out of 5
by A traveller

Excellent Hotel

Posted Aug. 28, 2022 on Hotels
A splendid hotel with friendly and helpful staff; clean room and comfortable bed. Just one small disappointment and that was the size of the towels, which were far from bath size. Will definitely stay here again.
Comment from Hotel Management
Sep. 22, 2022 by Tifany, Adjointe de direction, Hotel Management
Dear Michael, Thank you very much for your comments which I shared with my team. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments.Best regards,
5 out of 5
by A traveller

Nice Spacious Apartments

Posted Jun. 30, 2022 on Hotels
PAU is a fantastic French town with the All-Suites, in the middle of the town centre. If you need parking, I strongly advise you to check availability before booking the accommodation as there are only approx 6 spaces, if you don't book you will be disappointed! There is parking nearby but is charged for length of time, I paid €12 euro for overnight approz 14 hours. Also make sure you have clear directions if driving as the hotel is in a pedestrian zone and you will need instructions on access.
Comment from Hotel Management
Jul. 1, 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Jez, I really thank you for your comment ! But our hotel is not in the middle of the town... and we have a big free parking !! I hope seeing you again for your next trip in PAU. Yours sincerely,
5 out of 5
by A traveller from RENO

Posted Jun. 12, 2022
I have stayed at All Suites several times. The room is always very clean, the staff are attentive and very nice. And I appreciate the little gym---a rare amenity in modest accommodations in France.
Comment from Hotel Management
Jul. 1, 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Sandra, I thank you for your feedback. I hope seeing you again for your next trip in PAU ! Sincerely,
4 out of 5
by A traveller

Here we are again at last

Posted Mar. 7, 2022 on Hotels
excellent service yet again from the staff. A very good nights sleep.
Comment from Hotel Management
Mar. 8, 2022 by Emilie, Directrice de l’établissement, Hotel Management
Dear Barry, Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments. Sincerely,
4 out of 5
by A traveller

Posted Aug. 6, 2020 on Hotels
Comment from Hotel Management
Aug. 8, 2020 by La réception, Hotel Management
Bonjour Adam, Nous vous remercions d'avoir pris le temps de nous laisser votre notation sur la plateforme EXPEDIA. Nous sommes ravis de constater que votre séjour s'est bien déroulé dans l'ensemble. Ce sera une joie de vous recevoir à nouveau dans le cadre d'un prochain déplacement sur Pau ! Belle journée, Bien cordialement,
3 out of 5
by A traveller

Unfortunately not impressed this time!

Posted Jan. 30, 2020 on Hotels
As before staff very friendly, helpful & professional. Have stayed several times now over the last couple of years, the first time was excellent however it appears that the quality of the studios that were allocated to us over the period has gone downhill in as much that they have got smaller and looking a little tired. This last studio we stayed in lacked the care & presentation that we expected. Must say the shower cubicle was very "compact". AND workmen started repairs in the adjacent studio before 09.00hrs I was woken by a lot of hammering/banging.
Comment from Hotel Management
Feb. 6, 2020 by The Front office desk, Hotel Management
Dear Barry, Thanks a lot for your comment ! We apologized that you found our studios a little bit "tired" through the years. As you could see during your stay, we are about to renovate progressively our studios in order to refresh them. Basically, our bathrooms are equiped with bath or shower (according to our availabilities). Next time, if you prefer a bath : please let us know. Concerning the noises issues, we apologize because the workmen are supposed to begin their job after 9pm and not before ! We will try to pay more attention next time. We wish you a nice day - We hope to see you soon ! Kind - Regards